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Walk-in Event For Technical Support Voice - 0 To 3 Years

0 - 3 yrs

Time and Venue

23rd August , 1 PM onwards

Kalyani Tech.Platina,Magnolia Block,ITPL Main Road, Bangalore - 560066, Karnataka (view on Map)

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Not Disclosed by Recruiter Openings: 1 Posted 4 days ago Job Applicants: 1500+ Job Views: 9500+

Job Description

 
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    Job Description :

    Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

    Responsibilities
    :

    Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
    Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
    Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
    Begin to proactively assist customers to avoid or reduce problem occurrence.
    Work is often reviewed by Supervisor or Team Lead.


    Eligibility Criteria :

    1.Full time Graduates with min 15 years of education (10+2+3 \ 10+3+3). Excellent communication skills with 0-3 Years of work experience in IT Technical Support/Service Desk is preferred

    2. Flexible to work in any shifts including night shifts.

    3.Freshers can also apply

    Knowledge and Skills :

    Articulate in excellent written and verbal communication skills.
    Experience in customer facing role either remote or face to face.
    Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
    Demonstrated problem solving skills.
    Accuracy in data entry.
    Excellent fluency in language to be supported.
    Experience in a phone based remote role, e- support, e-chat, or similar.
    Familiarity with computer technology.
    Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

    Interview Details :

    Date : 23rd Aug19 (Friday).

    Time : 1:00 PM to 4:00 PM

    Venue : Kalyani Tech.Platina, Magnolia Block, ITPL Main Road,
    Bangalore 560066, Karnataka




    Point of Contact : Anantha Sricharan

Salary: Not Disclosed by Recruiter

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Training

Role:Technical/Process Trainer

Employment Type: Full Time, Permanent

Keyskills

Education-

UG: B.Tech/B.E. - Computers, BCA - Computers

Company Profile:

DXC Technology India Private Limited

DXC.technology. ,www.dxc.technology.
DXC is the worlds leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.
As the worlds leading independent, end-to- end IT services company, we are uniquely positioned to lead digital transformations are creating greater value for clients, partners and shareholders, and presenting growth opportunities for our people. We are among the worlds best corporate citizens.
We have 155,000 employees in more than 70 countries, serving some 6,000 clients. We tap into global talent, powerful next-generation IT solutions and extensive partner relationships to help clients transform digitally and seize opportunities.
Our extensive partner network helps us drive collaboration and leverage technology independence. We have established more than 250 industry-leading global Partner Network relationships, including 15 strategic partners: Amazon Web Services, AT&T, Dell EMC, HCL, Hitachi, HPE, HP, IBM, Lenovo, Micro Focus, Microsoft, Oracle, PwC, SAP and ServiceNow.
Specialties
Application Services, Banking, Big Data, Business Services, Cloud Services, Healthcare, Cybersecurity, Insurance, Mobility and IoT, Life Sciences, Manufacturing, Retail, and Travel and Transportation
DXC provides information technology and consulting services to businesses and governments. The company operates in more than 70 countries and trades on the New York Stock Exchange under the symbol “DXC” and is a component of the S&P 500 index.

DXC India is ramping up its headcount across its offices in India (Chennai,Hyderabad, Noida, Bangaluru, Indore and Mumbai ). Currently we are looking for professionals with following skill sets to join our Global Team.
View Contact Details

Walkin Interview

23rd August 1 PM
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