Walk in for WORK FORCE MANAGEMENT position - WFM SKILL SET:
1) The position involves Monitoring Real time adherence Alerts, Conduct real-time analysis of all metrics for multiple Lines of Business - Forecast Variances, Service level targets, AHT target variances, Occupancy targets, Staffing requirements, etc.
2) Making recommendations and routing changes based on observations.
Interface with business unit management for escalation of service-impacting issues.
3)Contingency Planning, Bridge Call Handling, Floor Management
Analyse schedule efficiency measurements as well as key indicators such as service level, for continuous improvement.
4) Ensure all required data is tracked and trended on a continuous basis and Re-allocate changes in staffing level.
5) If your a Fresher then you should have excellent communication skills in both written and Oral (2019 passed outs can attend only if you have received your All semester mark sheets and the Provisional certificate.
The position is for Chennai Sholinganallur Location.
Candidate should not have any standing arrears's
Should be flexible for night Shifts (U.S Shifts)
Should have experience in BPO Domain and good in Email Etiquette's and MS Office.
Preferably immediate joiners or maximum 15 days of Notice Period.
Freshers who have their provisional certificates can apply
Walk in Timings : 11 AM to 1.30 PM
Walk in Dates : 19th to 23rd August, 2019
Walk in Venue :
HCL Technologies Ltd. 1st Floor, Navins WSSTowers,#107,Harris Road,
Land Mark : Near Casino Theatre / Opposite to Pudupet Police Booth.
Contact HR : Mr. Sruthi
HCL or it's subsidiaries never charge anything during recruitment process in the form of money or any other form for offer letter.
BE AWARE OF FAKE OFFER LETTERS!
HCL Recruitment Team