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Walk-in Interview at the Royal Bank of Scotland, Chennai

0 - 1 yrs

Time and Venue

16th May , 10 AM onwards

RBS Business Services Pvt Ltd, Olympia Technology Park, 8th Floor, Fortius Block, Guindy, Chennai - 600032

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Not Disclosed by Recruiter Posted 8 days ago Job Applicants: 760 Job Views: 2500+

Job Description

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    Please carry a photo copy of the following mandatory documents. You will not be allowed to participate in the drive without these documents (i) Updated Resume (ii) 2 passport-size photographs

    How to Apply for this role:

    1. Go to
    2. Search for job reference number: 89474
    3. Apply for this job online

    Event Details:
    Date: Thursday 16th May 2019
    Time: 10.00am - 12.00pm
    Venue: RBS Business Services Pvt Ltd, Olympia Technology Park, 8th Floor, Fortius Block, Guindy, Chennai - 600032
    Contact Person: Kandesh Kumar

    Eligibility Criteria:

    Degree: Fresher(B.A, B.Com, BBA, B.Sc (Non - IT )(2017-2018 Graduates only)

    Job Title: Customer Service & Operations Analyst

    Purpose of the Role

    This role requires the individual to deliver successful customer/business outcomes, by processing/ authorising/ investigating all transactions to defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) and/or by accurately collecting the required information from customers/business. They actively participate in initiatives to improve customer service, processes and procedures.

    Your Responsibilities

    As a CS&O Analyst, your key responsibilities will be:
    Manage interactions with the end customers
    Maintain accuracy/customer satisfaction as per the guidelines/parameters
    Interaction with the onshore teams as and when required
    Ensure meeting the SLAs
    Process adherence and maintaining accuracy levels
    Ensuring customer satisfaction scores are as per the benchmarks
    Ensuring internal quality scores are achieved as per the benchmarks
    Contribute to building process capability and participate cross training
    Investigate queries accurately and raise with the relevant parties without delay and escalated where needed
    Support process training and knowledge sharing within the team
    Recognizes and escalates issues and seeks advice when faced with non-standard issues/problems.
    Capture and collate MI as required according to recognised processes and practices
    Complete all mandatory training/accreditations as applicable to your role and your team
    Support improving team and customer performance by Role modelling Core Service Behaviours, Our Standards and adoption of Determined to Lead tools and techniques
    Suggest areas of customer/business focused improvement in their daily processing and escalate appropriately
    Review manual or ineffective processes which could be automated, or enhanced, to enable the provision of superior customer/business experience/service
    Review processing errors and customer complaints to identify trends and training needs
    Comply with Our Code, all RBS policies, How we manage RBS, and if applicable How we manage our Business, and deliver against all relevant statutory, regulatory, supervisory and legal obligations. Additionally, use the Yes check to guide and support decision-making.

    The Skills youll need

    Fresher (B.A, B.Com, BBA, B.Sc (Non - IT )(2017-2018 Graduates only).
    Students with an engineering or IT background or 2019 Pass-out Graduates and Post Graduates are NOT eligible for this role.
    Be aware of changes in trends/policies/regulations as applicable to your business
    Understanding of the industry and customers
    Thorough understanding of product and processes, banking systems
    Good knowledge of Banking, Customer Service, MS Office, Back Office, Live person is essential.

Salary: Not Disclosed by Recruiter

Industry: Banking, Financial Services, Broking

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Operations

Role:Process Flow Analyst

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above


UG: B.A - Any Specialization, B.Com - Commerce, B.B.A / B.M.S - Management, B.Sc - Any Specialization, Agriculture, Bio-Chemistry, Biology, Botany, Chemistry, Electronics, Environmental science, Home science, Maths, Microbiology, Physics, Statistics, Zoology, General

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile:


Why RBS?
Our purpose is to serve customers well. We serve around 19 million customers across the globe, and our aim is to consistently meet and exceed their needs wherever they find us. Our ambition is to become the UK's number-one bank for customer trust, service and advocacy and our team in India is integral to helping us achieve this goal.
We'll make sure you're clear on what's expected of you in your role, that you have what you need so that you're capable of succeeding, and that you're motivated to do your best work. We're a place where you can grow your career, build skills, expand your horizons and be recognised for the great contributions you make.
Your reward is about much more than just your salary. Our benefits packages are designed to be flexible, giving you the freedom to make choices which fit your lifestyle, and your plans for the future.
We care about diversity, and we believe everyone should be able to bring their whole selves to work. And as an equal opportunity employer, we invite applicants from all sections of the community including across gender identities, orientations, physical and mental capabilities, cultures and ages. We want you for the work you'll do.
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Walkin Interview

16th May 10 AM

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Job Posted by

Karthikeyan Selvamoni Assistant Manager RBS SERVICES INDIA PRIVATE LIMITED Chennai


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