Greetings from Cognizant Technology Solutions!!
We are looking for Health care(voice) Experience -Hyderabad Location.
PFB the JD:
Designation : SPE.
Shift: Flexible for shifts
Education: Any Graduate/PG
Mode of Interview: Face to Face
Job Description of an SPE: Individuals in this role are responsible for meeting process deliverables in terms of targets; Productivity (30 claims per day) and quality targets (98% Overall DPU) for complex transaction processes (knowledge intensive/ transaction value based) in clients/internal applications. They also work on proactive identification of issues and assist the team in resolving the same. Responsible for monitoring and implementing controls focused on ensuring excellent customer service is achieved with error-free executions. Review, analyze and coordinate delivery requirements with business units. Support the Process Specialists in knowledge management activities by performing root cause analysis on the errors made by the team members. There could be a requirement to handle inbound and outbound calls from the customers as per the process defined in the Standard Operating procedure (SOP). The calls are made-received to/from the customers as per the client/customer operating manual. Efficiently process pre-defined number of transactions as assigned with highest level of accuracy as agreed upon by the client. Strive to understand and resolve issues/queries at the first instance. Articulate/ communicate in a manner which is understood by clients / end-users Generate client-specified reports relating to operations Respond to data requests and other inquiries from the client. Adhere to audit compliance (Internal, Statutory Audit) of all Healthcare processes as laid out by Cognizant / the client of Cognizant Ensure process guidelines are followed and met as documented Adhere to shift handover processes. Raise process related issues / concerns on time with process and team leads. Stay updated with the process knowledge / changes - refer to knowledge updates/ repositories to effectively process transactions. Implement small process improvement projects. Maintain confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols. Maintain acceptable levels of performance including but not limited to attendance, adherence to protocols, customer courtesy, and all other productivity and efficiency targets and objectives. Contribute new ideas and innovative approaches at work. Contribute towards creation of knowledge updates & stay updated with process knowledge / changes. Follow up on all pending claims appropriately and initiate the next steps Act as a buddy for New Hires and bring them up to the learning curve
Contribute to and participate proactively in knowledge sharing sessions. Note: 1.Please walk-in for the interview, only if you eligible for above criteria.
Cognizant Technology Solutions, Raheja Mind space 12A, 1st Floor, Recruitment Bay.
Interview Date & Time : 30th Nov'19, 10:00 AM to 01:00 PM
Interview location & Work Location : Hyderabad
Point of Contact : Deepthi
Mention Sai Kiran.V HR at the top of the resume
Please do not carry laptops/cameras/Pen drives or such other devices/ materials that are prohibited within premises or by law, as these will not be allowed due to security restrictions. We expect you to respect the security requirements of this Organization during your presence at the venue
The following documents are mandatory and we request you to bring these for the discussion
4. Updated Resume
5. Original Government ID proof
6. Passport Size Photograph
7. Aadhar Card
8. Pan Card
9. Voter ID / Passport
Candidates with Good communication are only applicable for this process
Candidates must be willing to work in night shift
Education criteria Minimum 15 (10+2+3 / 4) years of education
Candidates with standing arrears is not eligible, should be a graduate
Interview will be a day long process
Parking facility is not available inside Cognizant premises
Referrals are invited
Candidates attended interview in the last 3 months is not eligible for this interview process
Thanks & Regards
Sai Kiran V.