Hiring for a International Voice Process Team Lead with Allstate India.
Below mentioned experience is a mandate: -
3+ years in people management.
7+ years experience handling voice process.
Atleast 2 years experience in Insurance is an added advantage.
Experience working on Avaya CMS is a must.
Candidates who don't have above experience, please do not apply.
Interested candidates can walking directly on below address:-
Venue: - 3rd Floor, Building 4C, SP Infocity, Phursungi, Hadapsar - 411028.
Date:- 20th May 2019 (Monday)
Time: - 11:00 AM to 2:00 PM
Contact Person - Avni & Darshana
Job description: -
The person would be responsible for managing a team of Associate / Sr. Associate, responsible for investigating and processing complex Motor Claims transactions, by following defined guidelines laid down by the process
Demonstrates a broad knowledge for leading/managing all facets of assigned team and handles the achievement of department / enterprise goals and objectives, programs, policies, and procedures in a business area gained through experience and training. Provides functional, procedural, or strategic guidance to create value, maximize growth and improve business performance for the organization.
Lead People Resources
Manages/leads front-line nonexempt employees (Allstate/vendor partners).
Implements the Performance Management and Progressive Discipline Processes.
Write and administer Progress Development Summaries, evaluate employee potential and recommend employee promotions, merit increases, or terminations.
Interviews and selects job candidates.
Creates a positive and satisfying work environment through the use of recognition, empowerment, listening, valuing diversity, and acting as a role model for others.
Administer Human Resources guidelines and policy and resolves employees issues and concerns regarding these policies.
Is a resource to other front-line managers on issues relating to the management of front-line employees/units.
Recommend training and education programs to enhance associates knowledge and development.
Leads projects of moderate complexity that require the coordination of multiple resources.
Documents progress of project to include key measurements and opportunity areas.
Communicates the status of projects to leadership team and key stakeholders external to the department.
Implements and Monitors Plan
Prepare analysis of budgetary, expense, and quality control.
Contribute and implement strategic plans into work unit in order to achieve stated objectives and goals.
Assist with the identification of future technology and systems, develop information management tools, documents, and reports to effectively manage results.