Walkin For Experience-tech Support-voice 17th Jan 20 @bangalore

1 - 4 Years
Bengaluru
Not Disclosed by Recruiter

Time and Venue

Walkin Interview on 17th January from 11 AM onwards

Cognizant Technology Solutions, Manyata Embassy Business Park, Mahogany (F2 Building), 2nd Floor, Hebbal outer ring road, Rachenahalli, Bangalore- 560045

Express interest to recruiter and also get a reminder of this walk-in
Posted: 9 days agoOpenings: 50Job Applicants: 1542+Job Views: 9815+

Job Description

Greetings from Cognizant Technology Solutions!!!

Cognizant is hiring Senior Process Executive (Voice-M3S Caller) - Bangalore Location.

Please find the below details for your reference.

Experience : 1 to 4 years
Designation: Senior Process Executive
Skill: Voice Process
Shift : Flexible to work in any shifts
Work Location : Bangalore
Education : Any Graduate / Post-graduate
Role: Permanent

Interview Date:  17.1.2020(Friday)

Interview Time: 11 A.M to 1 P.M.

Job Details:

Experience:

 Kindly keep the brush up on the web technologies like HTML, CSS, JavaScript when you come for an Interview.


Mobile Site Speed Specialist (M3S Caller)


This role is the one who makes the calls and assist clients to address website speed issues through implementation/consultation


Education Requirements


  • Bachelor's Degree in Science / Technology / Engineering / Mathematics / Computer Science / Computer Applications / Information Technology
  •  


    Key Skills and Experience:


  • Strong communication, customer service, relationship management and support skills
  • Technologically savvy and show interest to grasp knowledge of various aspects of Web performance Engineering
  • Capable enough to learn customer service software applications and process customer implementations that do not necessarily
  • follow a standard template / process.

  • Preferred Skills:


  • Exposure or understanding of maintenance of websites with associated knowledge
  • (HTML, JavaScript, PHP, ...)
  • Exposure to WordPress / Magento / Joomla / Shopify or similar platforms (at least 1 platform)
  • Experience working in a B2B environment


    Key Responsibilities:


  • Facilitate 1-2 hour phone consultations with customers in which you educate them on mobile website speed issues and guide
  • them to fix issues where possible

  • Give guidance, support, and train customers on pre-defined and documented speed optimization techniques.
  • Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed
  • Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed
  • Deliver high quality service to your customers, exceeding client expectations and quality scoring measures

  • Note :


    Referral are invited


    If interested, kindly walk-in to the below address on 17th  Jan'20@11 A.M.

    Cognizant Technology Solutions,

    Manyata Embassy Business Park,
    Mahogany (F2 Building),
    2nd Floor, Hebbal outer ring road,
    Rachenahalli,
    Bangalore- 560045

    POC: Nischitha 

    You are requested to carry the following documents for the discussion
    • A copy of your updated resume(Mandatory)
    • 2 passport size photograph (Mandatory)
    • Copy of your government photo id (Pan card / Passport / Driving License ). (Mandatory)
    • Print Out of this Email.
    You who have taken up interview with cognizant in the last 1 month are not eligible to re-take the interview again

    Regards
    Veera

    Salary: Not Disclosed by Recruiter

    Industry:BPO / Call Centre / ITES

    Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

    Role Category:Voice

    Role:Associate/Senior Associate -(Technical)

    Employment Type:Full Time, Permanent

    Keyskills

    Desired Candidate Profile

    Please refer to the Job description above

    Company Profile

    Cognizant Technology Solutions India Ltd

    Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 244,300 employees as of June 30, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.
    View Contact Details+

    Recruiter Name:Rashmi

    Contact Company:Cognizant Technology Solutions India Ltd