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We Are Hiring Desktop Support Engineer L1

0 - 1 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 45 Job Views: 1500+

Job Description

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    Experience: 0.6 - 1.0 years

    Salary : 6000 7000 take home

    Give permanent Fix to the Desktop, Printer problems, basic LAN issues

    Remote Call Closure within Norms

    Follow-up the Checklist (s)

    Load/ reload standard build operating system & configurations,

    aware of Installation & troubleshooting of critical applications & their usage guidelines,

    Root Cause Analysis for repeat calls.

    All the Desktop (Including standalone PCs) shall be updated with the Latest Antivirus pattern.

    Raise timely alert and take immediate action to mitigate any virus outbreak

    Data submission for Daily, Weekly & Monthly summary report

    For AMC case follow up with Wipro spare coordinator for call closure, With Supervisor approval

    provide Standby solution to the user.

    Call logging & follow-up action with the principal Vendors (IBM & Dell) for warranty related

    incidents keeping helpdesk informed

    Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated


    Troubleshoot Network connectivity (LAN) issues

    Escalate the problem to the Technical Specialist & to Regional / National Team Lead (s) if not


    Installation of desktop and hardware like CD-ROM, soundcards, etc.

    Operating Systems (OS) installation / re-installation, upgrades and patches for desktops

    Software installations such as MS-Office, Acrobat Reader, mail client etc.

    Awareness & acceptance for Best Practice roll out.

    Desktop Installation, Movement, Assign & Change

    Installation of anti-virus on desktops and remove Virus

    Configuration of Print devices (network and local) on desktops

    Desktop Configuration - Network, mail client, internet etc.

    Co-ordinate with vendors for support

Salary: Not Disclosed by Recruiter

Industry: Recruitment, Staffing

Functional Area: IT Hardware , Technical Support , Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician

Employment Type: Full Time, Permanent



UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Company Profile:

VR Careerz

VR Careerz is a Recruitment consulting firm that offers a broad portfolio of manpower staffing solutions. VR Careerz is differentiated by its strong track record of delivery, and its experienced, enthusiastic people. Our performance in client and employee satisfaction has been recognized nationwide today.
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