Accenture is Hiring For International Telecom Chat Profile

from 1 to 4 year(s) of Experience
Delhi NCR
INR 2,00,000 - 3,50,000 PA.
Posted: 25 days agoOpenings: 1Job Applicants: 4707+Job Views: 8339+

Job Description

JOB DESCRIPTION :

  • Candidates are required to managing Technical issue resolution for customer with regards to connectivity, device functionality and similar cases
  • Candidates to respond to the incidents / issues reported by Customer predominantly through chat & remote support.
  • Candidates to identify, investigate and diagnose the issue and take necessary action.
  • Candidates constantly upgrades his technical, process and soft skills..
  • Detailed Troubleshooting
  • Understanding system configuration
  • System settings and changes (in case of any technical changes to be done)
  • Candidates are required to have excellent communication skills - written and oral
  • Willingness to work mainly US shifts
  • Typing speed is crucial (Speed - 40 words per minute - 95% accuracy)
  • Ability to think out of the box
  • Work Location : Gurugram

  • Shifts : US Shifts
  • Experience Required : 1-4 years

  • Mandatory Requirement :
  • Graduate - Any Stream
  • Minimum experience of 1 year in technical telecom based chat process (International BPO: Technical Chat
  • International Customer Service Experience - US Telecom preferably
  • Proficient in written English, Comprehension skills
  • Analytical skills
  • Ability to Multitask.
  • Sales/Retention experience will be an add on
Interested candidates can share their Profile on below mentioned email address :

saanya.sethi@accenture.com  

Salary: INR 2,00,000 - 3,50,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
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Recruiter Name:Deepesh

Contact Company:Accenture Solutions Pvt Ltd

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