Skill required: Foreign Language - French
Designation: Management Level - Analyst
Job Location: Bengaluru
Qualifications: BCom/Any Graduation
Years of Experience: 3-5 years
What would you do?
You will be aligned with our Business Process Delivery and help us supervise the day-to-day operational and administrative activities, ensuring all processes are followed/executed and deadlines are met.
You will be a part of Foreign Language team which will help translate documents to clients across industries such as telecom, media, entertainment, banking and insurance. You should be proficient in the foreign language and use translation tools to meet the clients needs. You should also have at least a B1/B2 certification from a recognized institution.
The French language team aids in translating process documents, reports and presentations from French to English and vice versa, as required. The team is responsible for processing subcontractor documents, balanced scorecard and predefined reports. The team is also responsible for claiming missing documents from contractors/providers and coordinating with support centers for subcontractor documentation indexing.
What are we looking for?
We are looking for individuals who have the following skillset:
- Ability to perform under pressure
- Ability to establish strong client relationship
- Ability to handle disputes
- Ability to manage multiple stakeholders
- Ability to meet deadlines
It would be a value add if you are proficient in:
- Billing Processing
- Customer service - Inbound
- Customer service - Outbound
Roles and Responsibilities