Analyst-Workforce Services

From 3 to 5 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 27 days agoJob Applicants: 17Job Views: 139

Job Description

Skill required: Workforce Services - Workforce Management

Designation: Management Level - Analyst

Job Location: Mumbai

Qualifications: Any Graduation

Years of Experience: 3-5 years

What would you do?

You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met.

The Workforce Services team is responsible for short term planning, management, maintaining internal forecasts and tracking of forecast accuracy. The team works on tracking progress in the areas of staffing, logistics and change management and reports/highlights any deviations. This team also monitors scheduling efficiencies, recommend schedule changes, operating hours etc. to meet the optimum utilization of agents and seats.

The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits.

What are we looking for?

We are looking for individuals who have the following skillset:

  • Budgeting and Forecasting
  • Reporting and Analytics
  • Ability to establish strong client relationship
  • Ability to work well in a team
  • Strong analytical skills
  • Written and verbal communication
  • Process-orientation

Roles and Responsibilities

  • In this role, you are required to analyze and solve lower-complexity problems
  • Your day to day interaction is with peers within Accenture before updating supervisors
  • You may have limited exposure with clients and/or Accenture management
  • You will be given moderate level instructions on daily work tasks and detailed instructions on new assignments
  • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
  • You will be expected to constantly be on the lookout for ways to enhance value for your respective stakeholders/clients
  • The decisions you make impact your work and may impact the work of others
  • You will be an individual contributor as a part of a team, with a focused scope of work.

Role:Not mentioned

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional Area:Human Resources

Role Category:Not mentioned

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Company Info
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Contact Company:Accenture Solutions Pvt Ltd

Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

Reference Id:133828

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