Application Packaging SW/Application Tech Support Practitioner

From 4 to 6 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 22 days agoJob Applicants: 26Job Views: 127

Job Description

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 10
  • Work Experience : 4-6 years
  • Work location : Mumbai
  • Must Have Skills : Application Packaging
  • Good To Have Skills : No Technology Specialization
  • Job Requirements :

    • Key Responsibilities : 1Liaising with the customer technical representatives 2Provide recommendations to client on deployment of new features 3Create and Manage requests on ITSM tool 4Manage teams with 5-15 resources 5Provide training and mentor existing team and new hires6Troubleshoot issues with App packaging Deployment7Work in 24 x 7 support model

    • Technical Experience : 1Strong knowledge on App Packaging, Admin Studio 2Expert in VB scripting/Registry coding 3SME of App V and packaging with strong troubleshooting skills 4Knowledge on EUC technologies Desktops, Laptops5Knowledge on different flavors of Workstation OS Windows and Linux

    • Professional Attributes : 1Should have 6 years of experience in App V Operational support roles 2Should have supported App V deployments 3Should have experience performing App V transitions / transformations 4Good understanding of procedures, application and concepts within own subject area and understanding

    • Educational Qualification : 1BE

    • Additional Information : 1Certification on App V

    Role:System Analyst

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Functional Area:IT & Information Security

    Role Category:IT Infrastructure Services

    Employment Type:Full Time, Permanent

    Education

    UG:B.Tech/B.E.

    PG:Post Graduation Not Required

    Company Profile

    Accenture Solutions Pvt Ltd

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    Company Info
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    Contact Company:Accenture Solutions Pvt Ltd

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:361760

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