Customer Service: Monitoring the CSI while always strive to improve the same through regular feedback from customers.
Service Channel Expansion: Spearhead the expansion of service network, setting up service centers & imparting service training to achieve optimum service & spare part reach
Warranty/ Claims Analysis: Analyzing the warranty failures and prepare a monthly MIS report stating all the warranty trends which led reduction in warranty costs
Market Surveys: Close monitoring of product performance & feedback, customer expectation vs. product delivery.
Spare Part Management: Maintaining the optimum stock level for the spare parts inventory & availability.
Service Support: Organizing free service camps, customer meets, local mechanic training and several others promotional camps.
Market Penetration: Monitoring potential distributors for the smooth operations of sales and service activities.
Dealers Profitability: Organizing training for dealers manpower with conformance to facility and system norms which reduces the lead time thus delivering the quality and productive service to the customers and also introduced various service schemes just alike LMC etc
Internal Audits: Undertaking the SQA & SQV for upgrading the dealer service standards, Warranty audit, Spare Parts inventory audit,
Dealer Up gradation: Developing & implementing improvement programs to upgrade the service standards.
Updating Product modifications: Ensure that the technical service bulletins & publications about the product modification are shared with the dealers and their field staffDiploma (Mechanical / Automobile / Agriculture) AND /OR B.E. B. Tech (Mechanical / Automobile / Agriculture) 3 7 Years
1.Positive attitude Aggressive, never give up outlook, optimistic and confident by nature
3.Ability & interest to work in rural markets
4.Open to travel extensively & mobility to relocate to other locations
Salary: Not Disclosed by Recruiter
Role Category:After Sales Service
Employment Type:Full Time, Permanent
Desired Candidate Profile
UG:B.Tech/B.E. - Any Specialization, Diploma - Any Specialization
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
International Tractors Limited
Contact Company:International Tractors Limited