Assistant Manager/Deputy Manager- Service (Solis & Yanmar) U.P W &UK

from 3 to 8 year(s) of Experience
Not Disclosed by Recruiter
Posted: 22 days agoOpenings: 1Job Applicants: 1699+Job Views: 2107+

Job Description

Customer Service: Monitoring the CSI while always strive to improve the same through regular feedback from customers.

Service Channel Expansion: Spearhead the expansion of service network, setting up service centers & imparting service training to achieve optimum service & spare part reach

Warranty/ Claims Analysis: Analyzing the warranty failures and prepare a monthly MIS report stating all the warranty trends which led reduction in warranty costs

Market Surveys: Close monitoring of product performance & feedback, customer expectation vs. product delivery.

Spare Part Management: Maintaining the optimum stock level for the spare parts inventory & availability.

Service Support: Organizing free service camps, customer meets, local mechanic training and several others promotional camps.

Market Penetration: Monitoring potential distributors for the smooth operations of sales and service activities.

Dealers Profitability: Organizing training for dealers manpower with conformance to facility and system norms which reduces the lead time thus delivering the quality and productive service to the customers and also introduced various service schemes just alike LMC etc

Internal Audits: Undertaking the SQA & SQV for upgrading the dealer service standards, Warranty audit, Spare Parts inventory audit,

Dealer Up gradation: Developing & implementing improvement programs to upgrade the service standards.

Updating Product modifications: Ensure that the technical service bulletins & publications about the product modification are shared with the dealers and their field staffDiploma (Mechanical / Automobile / Agriculture) AND /OR B.E. B. Tech (Mechanical / Automobile / Agriculture) 3 7 Years
1.Positive attitude Aggressive, never give up outlook, optimistic and confident by nature
2.Team leader
3.Ability & interest to work in rural markets
4.Open to travel extensively & mobility to relocate to other locations

Salary: Not Disclosed by Recruiter

Industry:Automobile / Auto Anciliary / Auto Components

Functional Area:Sales, Retail, Business Development

Role Category:After Sales Service

Role:Service Manager

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Any Specialization, Diploma - Any Specialization

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

International Tractors Limited

Established in 1969, Sonalika group since the inception has tried to understand customer need to be facilitating them with its value for money products. The Company has a state of art manufacturing facilities, spread in acres, located in the free shrubs of Punjab and Himachal Pradesh. Sonalika is the one of the top 3 tractor manufacturing companies in India, other products include of, Multi utility vehicles, engines and various farm equipments. Today the group stands tall with an approximate turnover of 5000 Crore INR. An average growth of 30% makes it one of the fastest growing corporate in India. It is also one of the few debt free companies. Group has strength of about 2500 employee technocrats.
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Contact Company:International Tractors Limited