Provides technical and consultative assistance on engagements involving implementing the OPENTEXT Documentum product suite for our world-wide customers. Understands ITIL process and would be able to contribute in resolving incidents and fulfilling service requests, also performs installation, development & integration, administration whenever is required based on Technical lead assistance . Capable of performing assigned tasks with minimal supervision.
What It Takes
Having good understanding of principles of Enterprise Content Management systems
Exposer of different Documentum Suites like Content Server, D2,D2LS, Webtop DFS, DFC, BOF, WDK, DQL, Captiva, Infoarchive ,Documentum Administrator, Tomcat, Xplore, CTS
Good exposer in Documentum administration and maintenance activities
Participate in the day-to-day administration of the systems, including Incident & Problem Management
Participate and conftribute to change & release management process.
Good to have exposer of programming using Core Java and DFC.
Good to have working knowledge of Unix and Windows operating systems.
Strong analytical skills combined with ability to work in a fast-paced environment with geographically distributed teams.
Flexible to work in shifts.
Experience: 1 - 3 years
You Are Great At
Represent OPENTEXT in a professional manner to customers, partners and other OPENTEXT personnel at all times
Support and report to engagement delivery manager while assigned to active customer engagements. Regularly communicate status to the engagement project manager and proactively identify issues and preventive/remedial measures
Establishes relationships with client technical counterparts. Participates in client meetings related to solution scoping and planning. Assist in the creation of proposals that address current and evolving client requirements
Perform installation, development, configuration, integration, administration, and testing activities. Collaborate with senior staff and the engagement delivery manager as required during difficult customer situations. Work in conjunction with colleagues and the Product Support organization to ensure effective resolution of technical issues encountered during implementations
Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep delivery managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements
Provide knowledge transfer to team members, train staff personnel, provide on the job guidance and mentoring and conduct training sessions to customer personnel when authorized by management
Adhere to processes and methodologies to perform the required function. Report deviations from defined processes to the engagement project manager and recommend associated improvements
Acquire OPENTEXT Proven Certification in Documentum Content Management, administration, programming, development.