Job Skill: Service Desk
Designation: Management Level - 12-Associate
Job Location: Bengaluru
Qualifications: Any Graduation
Years of Experience: 1-3 years
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA''s.
You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
The Service Desk team is focused on providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact (\"SPOC\") to meet the communication needs of both users and clients, and to satisfy both customers and clients.
Good to have skills: Service Desk,Customer Service Management,Query Management,Customer service - Inbound,Customer service - Outbound,Ability to solve problems
Roles and Responsibilities
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your own team and direct supervisor. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions that you make would impact your own work. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts.