Job Skill: Customer Service Technology Support
Designation: Management Level - 12-Associate
Job Location: Gurugram
Qualifications: Any Graduation
Years of Experience: 1-3 years
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA''s.
You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
In Customer Service Technology Support, you will provide technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
Good to have skills: Customer service - Inbound,Good communication skills,Ability to solve problems,Active Listening
Roles and Responsibilities
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your own team and direct supervisor. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions that you make would impact your own work. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts.
Salary: Not Disclosed by Recruiter
Role:Associate/Senior Associate -(NonTechnical)
Employment Type:Full Time, Permanent
Desired Candidate Profile
PG:Post Graduation Not Required
Accenture Solutions Pvt Ltd
Contact Company:Accenture Solutions Pvt Ltd
Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India