Associate-Query Management

From 1 to 3 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 27 days agoJob Applicants: 224Job Views: 792

Job Description

Skill required: Query Management - Service Desk Non-Voice Support

Designation: Management Level - Associate

Job Location: Hyderabad

Qualifications: Any Graduation

Years of Experience: 1-3 years

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA''s.

The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.

This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

What are we looking for?

We are looking for individuals who have the following skillset:

  • Adaptable and flexible

Roles and Responsibilities

  • In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your team and direct supervisor
  • You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
  • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
  • You will be required to help in the overall team''s workload by managing your deliverables and help the team when required
  • You will be an individual contributor as a part of a team, with a predetermined focused scope of work.

Role:Not mentioned

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional Area:Finance & Accounting

Role Category:Not mentioned

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services”all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Company Info
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Contact Company:Accenture Solutions Pvt Ltd

Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

Reference Id:135164

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