Associate (Voice Process) || UK Shift || Hyderabad || Investment Bank

From 0 to 3 year(s) of experience
₹ 1-4 Lacs P.A.
Posted: 12 days agoOpenings: 1Job Applicants: 637Job Views: 2215+

Job Description

We are hiring for one of the largest banking and financial services institutions in the world, serves millions of customers through its four Global Businesses. They offer a range of employment opportunities, across businesses and around the world, to suit every stage of your career.

Role Title: ASSOCIATE (International Voice Process)
Location: Hyderabad


In this role you will be:
Working in a contact center environment handling multiple customer queries from our Customers typically on multiple products and or propositions
Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction
Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services and solutions
Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities
Advising, communicating, empathizing, resolving conflict and responding sensitively to clients
Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
Recognize and adjust support approach to accommodate all levels of customers experience
Communicate positively with team members, customers, and other partners.

What we will offer you
A competitive base salary and discretionary bonus scheme
Various leave policies that allow you to rest, recuperate and balance personal and family commitments
Market-leading training and development program leading to excellent Career Progression opportunities
Preferential staff banking offers for all Permanent and Contract Employees
Attractive benefit package such as medical insurance, housing loan and share options
5-day working shift pattern - 8 hour shift with an hour break time
Transportation allowance as per shift eligibility
An onsite Cafeteria catering to multiple cuisines, confectionery store, fruit juice counter
Opportunity to get involved in social and sports activities
Rewards and Recognition for your success and contribution to the team
Great team environment

If you are interested in exploring this exciting opportunity further, please submit your resume and a brief cover letter highlighting your relevant experience to

Salary: 1-4 Lacs P.A.


UG:Graduation Not Required

Company Profile

Allegis Group

Fortune India 500 MNC, Banking Firm

Company Info
View Contact Details+

Contact Company:Allegis Group

Role Category:

Customer Success, Service & Operations - Other


Customer Service

Employment Type:

Full Time, Permanent

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