Business System Analyst (Salesforce Platform)

From 5 to 10 year(s) of experience
₹ 15-20 Lacs P.A. (Including Variable: 20%)
Posted: 16 days agoOpenings: 1Job Applicants: 431Job Views: 844

Job Description

Role & responsibilities

Join our collaborative team of Customer Experience Business Systems Analysts, where passion for optimizing customer interactions and leveraging SaaS solutions drives our success. Were a dynamic group dedicated to pushing the boundaries of innovation in the SaaS industry.

As a Customer Experience Business Systems Analyst, youll play a crucial role in shaping our customer interactions. Contribute directly to company objectives by optimizing processes, enhancing user experiences, and leveraging tools to their fullest potential.

What youll do

  • Optimize customer interactions by analyzing and enhancing the Lead-to-Opportunity business processes
  • Drive operational excellence through the design and implementation of innovative solutions
  • Contribute directly to company objectives by streamlining processes for increased efficiency and reducing redundancy
  • Leverage Salesforce and Zuora as a cornerstone application to enhance user experiences.
  • Tackle complex challenges, from integrating new technologies to optimizing business systems
  • Continuously innovate, making an immediate impact on customer and employee satisfaction
  • Expand expertise in business applications, analysis, and SaaS technologies for personal and professional growth
  • Work with cutting-edge tools and technologies to shape the future of customer experience in the SaaS landscape

Preferred candidate profile

  • 5+ years of experience as a Business Systems Analyst in a SaaS environment, with a focus on customer experience
  • Proven track record of optimizing business workflows to enhance user interactions and drive operational efficiency
  • In-depth knowledge of business architecture, technology customization, and integration solutions
  • Minimum Salesforce certifications: Salesforce Platform Developer I; Platform App Builder I
  • Strong analytical and problem-solving skills, with a history of successfully tackling complex challenges
  • Experience in designing and implementing innovative solutions to improve business processes.
  • Familiarity with cutting-edge tools and technologies in the SaaS landscape.
  • Continuous learner with a commitment to staying abreast of the latest developments in technology and business analysis.

Perks and benefits

  • Competitive compensation, corporate bonus programs, and performance rewards, company equity, and retirement programs
  • Medical, dental, and vision insurance
  • Generous, flexible time off
  • Paid holidays, wellness days, and company-wide end-of-year break
  • 6 months of fully paid parental leave
  • Learning & Development stipend
  • Opportunities to volunteer and give back, including charitable donation match
  • Free resources and support for your mental wellbeing

Role:IT Consulting - Other

Salary: 15-20 Lacs P.A.

Industry:Software Product


Role Category:IT Consulting

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills


UG:B.Tech/B.E. in Any Specialization

Company Profile


At Zuora, we do Modern Business. Were helping people subscribe to new ways of doing business that are better for people, companies, and, ultimately, the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships, and optimize their digital experiences.

Company Info
View Contact Details+

Contact Company:Zuora

Address:101 Redwood Shores Parkway, Redwood City, CA 94065, USA, Other USA, USA

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