Change Management SW/Application Tech Support Practitioner

from 2 to 4 year(s) of Experience
Not Disclosed by Recruiter

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Posted: 32 days agoJob Applicants: 77Job Views: 218

Job Description

Project Role : SW/Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level : 11

Work Experience : 2.5-4 years

Work location : Gurugram

Must Have Skills : Change Management

Good To Have Skills : Cloud Infrastructure,Service Desk Management,Service Operations

Job Requirements :

  • Key Responsibilities : A-Responsible for handling end-to-end lifecycle of priority incidents, interacting with application owners, supports groups and customer stakeholders B-Communicating Investigation progress report Resolution notification to all stakeholders, if necessary C-Initiating technical bridge calls with support teams and application managers for priority incidents, driving Service Restoration team towards resolution D-Follow up on all pending and inprogress Incidents and driving them towards resolution

  • Technical Experience : A-Hands-on experience on Incident, Change, Problem ManagementB-Good to have technical understanding of L2 towersC-Good to have knowledge of cloud platform D-Analytical knowledgeE-ITIL V3/4 certification

  • Professional Attributes : A-Ability to operate independently and make decisions with little direct supervision

  • Educational Qualification : Degree in Information Technology, Computer Science or other relevant field

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Programming & Design

Role:Software Developer

Employment Type:Full Time, Permanent

Key Skills

Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Computers

PG:Post Graduation Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at
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Contact Company:Accenture Solutions Pvt Ltd

Address:Plant 3,,Godrej and Boyce Compound,LBS Marg,Vikhro, MUMBAI, Maharashtra, India

Reference Id:246615