Cloud Applications Consultant
Posted: 20 days agoJob Applicants: 364Job Views: 766
The Opportunity
Reporting to TSS Practice Manager, Cloud Applications Consultant is responsible for being part of the technical team that involves and complete ownership of technical delivery including administration and management of the OPENTEXT Exstream product suite for our world-wide customers.
Looking for the successful candidate who will be a technically resourceful individual with the ability to provide exceptional customer support in a challenging and rewarding environment.
You will be joining a growing team that provides world class operational support including hands on troubleshooting and administration to a variety of enterprise customers. You will be required to collaborate with cross-functional teams to ensure that Service Levels are met, and customer satisfaction is achieved.
You Are Great At
- Represent OpenText acting as first point of contact for all technical support inquiries.
- Incident management and collaboration with other teams while adhering to SLAs and KPIs
- Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy.
- Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys.
- Collaborate with various stakeholders to act as a trusted customer advocate.
What It Takes
- 3 - 5 years of prior experience working on relevant technologies
- Focused on scoping problems and strong troubleshooting ability.
- Willingness to work in shifts during weekdays and on-call during weekends.
- Hands-on experience working on OpenText Exstream Communications Server v16 and later.
- Proficient knowledge in Exstream design manager, Communication Server, Content Author & Empower, OTDS.
- Knowledge on configuration of Content & Archive server integration with Communications Server
- OTDS installation, configuration, and integration with Exstream
- Ability to understand product integration with 3rd party applications in complex environments.
- Previous experience working within a technical support environment.
- Proficient Knowledge in, OS - Win/Linux - OS fundamentals, troubleshooting fundamentals, Logs, DB - MS SQL, Oracle - Write basic queries, API basics.
- Strong analytical skills combined with ability to work in a fast-paced environment with geographically distributed teams.
- Having Exstream CN knowledge is an added advantage.
Role:Cloud Consultant
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Department:Consulting
Role Category:IT Consulting
Employment Type:Full Time, Permanent
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:Any Graduate
PG:Any Postgraduate
Company Profile
Opentext
Open Text™ is the world's largest independent provider of Enterprise Content Management software. The Company's solutions manage information for all types of business, compliance and industry requirements in the world's largest companies, government agencies and professional service firms. Open Text supports approximately 46,000 customers and millions of users in 114 countries and 12 languages.
Open Text offers an attractive and unique opportunity to be part of one of the fastest growing success stories in the Information Technology sector. Our talented and innovative team creates solutions that truly influence the way leading organizations do business. Imagine having the resources to influence tomorrow's reality today, learning from the industries top talent and having fun while you do it! We are looking for people who think outside the box, dream big, thrive on change and innovate for today and tomorrow - people a lot like you.
At Open Text we believe in the diversity of our work force. Our people are our number one winning strategy which is why we strive to attract and retain the very best the industry has to offer. We are proud to offer excellent benefits, a high performance culture, challenging work and highly competitive financial rewards.
We currently have a wide range of attractive opportunities whether you are a new grad or a seasoned professional. Explore the opportunities, choose Open Text, be part of the story. Let your journey begin.
Open Text offers an attractive and unique opportunity to be part of one of the fastest growing success stories in the Information Technology sector. Our talented and innovative team creates solutions that truly influence the way leading organizations do business. Imagine having the resources to influence tomorrow's reality today, learning from the industries top talent and having fun while you do it! We are looking for people who think outside the box, dream big, thrive on change and innovate for today and tomorrow - people a lot like you.
At Open Text we believe in the diversity of our work force. Our people are our number one winning strategy which is why we strive to attract and retain the very best the industry has to offer. We are proud to offer excellent benefits, a high performance culture, challenging work and highly competitive financial rewards.
We currently have a wide range of attractive opportunities whether you are a new grad or a seasoned professional. Explore the opportunities, choose Open Text, be part of the story. Let your journey begin.
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