CN – Strategy – MC – C&C Services – Analytics

from 2 to 6 year(s) of Experience
Gurgaon
Not Disclosed by Recruiter

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Posted: 26 days agoJob Applicants: 67Job Views: 270

Job Description

Key responsibilities of the role:

Would be responsible for solutioning and hands on delivery of customer interaction solution (Genesys)
Working in project delivery across SDLC phases
Lead/contribute initiatives to create reusable assets, creating proof of concepts on technical solutions, providing technical solution overview for Business Proposals and effort estimation

Experience: 2 to 6 years
Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys PureEngage (preferably Genesys 9.X, 8.x) / Genesys PureConnect suite.
Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Composer, Genesys Designer (Preferably in SIP framework)
Experience in Genesys Cloud administration & application development using Genesys Designer
Experience in Genesys Infrastructure (including but not limited to GVP, SIP, URS, ORS, OCS, GMS, Info Mart, Genesys CME, Genesys Administrator, GAX)
Experience in leveraging Genesys product solution to automate customer service processes like Task Routing, Interaction Routing, CTI, Reporting etc.
Experience in Web Integrated Orchestration applications integrating with AI for Natural Language processing
Would be responsible for solutioning and hands on delivery of customer interaction solution (Genesys)
Working in project delivery across SDLC phases
Lead/contribute initiatives to create reusable assets, creating proof of concepts on technical solutions, providing technical solution overview for Business Proposals and effort estimation

Experience: 2 to 6 years
Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys PureEngage (preferably Genesys 9.X, 8.x) / Genesys PureConnect suite.
Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Composer, Genesys Designer (Preferably in SIP framework)
Experience in Genesys Cloud administration & application development using Genesys Designer
Experience in Genesys Infrastructure (including but not limited to GVP, SIP, URS, ORS, OCS, GMS, Info Mart, Genesys CME, Genesys Administrator, GAX)
Experience in leveraging Genesys product solution to automate customer service processes like Task Routing, Interaction Routing, CTI, Reporting etc.
Experience in Web Integrated Orchestration applications integrating with AI for Natural Language processing

Bachelor s degree in related field or equivalent experience.
Technical exposure to contact center and overall customer service area.
In depth understanding of Genesys Pure Engage Framework (9.x, 8.X) or PureConnect Product suite
The ideal candidate will possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...)
Candidates who fit this profile will have a minimum of 2 to 6 years of application design and development experience implementing in the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms.
The following characteristics are sought:
Extensive leading-edge expertise in implementing multichannel (IVR, Callback, Web, Email, Chat, SMS, Social Media etc..) contact center applications using Genesys tooles including Composer, Designer and GAX
Worked on Genesys Contact Center suites - including GVP with Speech recognition, Omni-Channel Routing, Reporting, WFM
Thorough understanding of Genesys Framework, Integration with internal and external components

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:Strategy, Management Consulting, Corporate Planning

Role Category:Corporate Planning/Consulting/Strategy

Role:Senior Outside Consultant

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:45687

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