CN – Strategy – MC – CS&S – ACE – Cloud – 11

From 2 to 3 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 28 days agoJob Applicants: 16Job Views: 270

Job Description

Practice Overview:
The Customers & Channels Capability is aligned to the Capability Network division of Accenture and works with our client’s services organization. The team provides transformation services across five key offering namely Digital Servicing, Retention and growth, Field Services, Contact channels and Service Operations. These services help our clients optimize their cost to serve and improve revenue per customer.

The team is comprised of individuals who have great understanding of customer services function and span across various industries like CHT, FS, Utilities and Retail. The team leverages this diversified skills to deliver projects that helps drive quantifiable value to our clients.

We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center or CRM solutions and help optimize our client’s service operations. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality

Skill/Operating Group Cloud CC
Level - Analyst
Travel Percentage - Expected Travel could be anywhere between 0-100%

Qualifications: Bachelor s degree in related field or equivalent experience

MBA is good to have

Experience: Minimum 2-3 years of experience in delivering software as service or platform as a service projects related to cloud CC service providers such as Amazon, Five9, Genesys (and ININ) or Nice or any other cloud solution

Working Knowledge of cognitive service such as Amazon Lex, IBM Watson, Google Dialog Flow

Working knowledge Cloud (Private/Public/Hybrid) Environments, Server Virtualization, Datacenter Consolidation, Cloud Operations/Orchestration and Team Leading

Good to have Cloud Solution certification

Aware of one of the programming/scripting languages such as Node.js, Python, Java, C#/.net

Experience in setting up cloud instances, account / users with security profiles and designing applications

Familiarity and/or experience with public cloud infrastructures and technologies such as Google Cloud Engine or Microsoft Azure will be a plus

Designing highly available applications with responsibility for infrastructure robustness, including networking, communications, server hardware and storage, Application, server, and/or network security

Good to have knowledge of AWS cloud solutions services such as Lex, Connect, Kinesis, Redshift, S3, CloudFront.

Good to have exposure to Amazon Connect - Amazon s Contact Centre offering

Role:Cloud System Administration

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional Area:IT & Information Security

Role Category:IT Infrastructure Services

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

PG:MBA/PGDM in Any Specialization

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Company Info
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Contact Company:Accenture Solutions Pvt Ltd

Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

Reference Id:54929

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