CN – Strategy – MC – CS&S – Cloud – 09

from 2 to 7 year(s) of Experience
Bengaluru
Not Disclosed by Recruiter

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Posted: 40 days agoJob Applicants: 30Job Views: 93

Job Description

Roles and Responsibilities

Job Summary:
• Minimum 2-7 years of experience in architecting contact center as a service model with Amazon Connect and auxiliary AWS services
• Experience in participating in AWS Cloud transformation initiatives for mid to large scale organizations
• Proven ability towards assisting business in creating cloud operating model, Customer experience design, Cloud business case, Customer journey mapping etc
• Working Knowledge of cognitive service such as Amazon Connect, Amazon Lex, IBM Watson, Google Dialog Flow, Twilio Flex etc
• Working Knowledge of AWS AI and ML services relevant to contact center
• Working Knowledge of creating AWS landing zones, Control towers and Devops services
• Good to have AWS Solution Architect associate certification

Delivery workstream:
• Minimum 2-7 years of strong hand-on experience with AWS customer management related services.
• Strong Hands on experience with Amazon Connect – Amazon’s Contact Centre offering
• Hands on experience with any of cognitive service such as Amazon Lex, IBM Watson, Google Dialog Flow
• Hands on experience with AWS Artificial Intelligent services like Transcribe, Comprehend, Kendra etc
• Hands on experience with AWS messaging services like pinpoint, SES, SNS ectc
• Strong hands on experience with lambda development with atleast one of the programming/scripting languages such as Node.js, Python, Java
• Working Knowledge of creating AWS landing zones, Control towers and Devops services
• Good to have AWS Solution Architect associate certification
• Experience in setting up cloud instances, account / users with security profiles and designing applications

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:System Design/Implementation/ERP/CRM

Role:Solution Architect / Enterprise Architect

Employment Type:Full Time, Permanent

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
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Contact Company:Accenture Solutions Pvt Ltd

Address:Plant 3,,Godrej and Boyce Compound,LBS Marg,Vikhro, MUMBAI, Maharashtra, India

Reference Id:48703

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