CN – Strategy – MC – CS&S – Cloud – 11

from 2 to 7 year(s) of Experience
Bengaluru
Not Disclosed by Recruiter

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Posted: 44 days agoJob Applicants: Less than 10Job Views: 36

Job Description

Roles and Responsibilities

Skill Overview:
Experience in participating in cloud transformation initiatives for mid to large scale organizations
Strong Understanding of AWS Customer Management related services
Sound experience on developing contact flows with Amazon Connect solution
Deep functional and technical understanding of AI and ML services like Lex, Transcribe, Comprehend, Kendra etc
Exposure to AWS infrastructure services- Landing Zone, Control towers; AWS Devops - CloudFormation, Jenkins; AWS reporting- Kibana, Quick sight etc
Functional and technical understanding of Amazon Connect and CRM integrations with Salesforce, MS Dynamics etc
Skill/Operating GroupCloud CCLevelConsultant
LocationBangalore / GurugramTravel PercentageExpected Travel could be anywhere between 0-100%

Qualifications:

Bachelor s degree in related field or equivalent experience
MBA is good to have
Experience:Strategy & Consulting workstream:
Minimum 2-7 years of experience in architecting contact center as a service model with Amazon Connect and auxiliary AWS services
Experience in participating in AWS Cloud transformation initiatives for mid to large scale organizations
Proven ability towards assisting business in creating cloud operating model, Customer experience design, Cloud business case, Customer journey mapping etc
Working Knowledge of cognitive service such as Amazon Connect, Amazon Lex, IBM Watson, Google Dialog Flow, Twilio Flex etc
Working Knowledge of AWS AI and ML services relevant to contact center
Working Knowledge of creating AWS landing zones, Control towers and Devops services
Good to have AWS Solution Architect associate certification
Delivery workstream:
Minimum 2-7 years of strong hand-on experience with AWS customer management related services.
Strong Hands on experience with Amazon Connect - Amazon s Contact Centre offering
Hands on experience with any of cognitive service such as Amazon Lex, IBM Watson, Google Dialog Flow
Hands on experience with AWS Artificial Intelligent services like Transcribe, Comprehend, Kendra etc
Hands on experience with AWS messaging services like pinpoint, SES, SNS ectc
Strong hands on experience with lambda development with atleast one of the programming/scripting languages such as Node.js, Python, Java
Working Knowledge of creating AWS landing zones, Control towers and Devops services
Good to have AWS Solution Architect associate certification
Experience in setting up cloud instances, account / users with security profiles and designing applications

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Client/Server Programming

Role Category:Programming & Design

Role:Software Developer

Employment Type:Full Time, Permanent

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:MBA/PGDM - Any Specialization

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
View Contact Details+

Contact Company:Accenture Solutions Pvt Ltd

Address:Plant 3,,Godrej and Boyce Compound,LBS Marg,Vikhro, MUMBAI, Maharashtra, India

Reference Id:44791

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