CN – Strategy – MC – CS&S – Genesys – 09

from 2 to 6 year(s) of Experience
Not Disclosed by Recruiter

Clicking apply will take you to the company’s website

Posted: 29 days agoJob Applicants: 28Job Views: 98

Job Description

Job Summary:
Minimum Two to six years of design and application experience implementing multichannel self-service/IVR and omnichannel orchestration routing on PureConnect / PureEngage / PureCloud suite
Functional and hands-on experience on voice and non-voice (SMS, email, chat, etc.) applications solutioning using Interaction Designer/Interaction Attendant or Genesys Composer
Experience in designing and implementing key business processes in the domain of customer services
Experience in Genesys PureConnect administration and application development using Interaction Designer
Experience in Genesys infrastructure (including but not limited to PureConnect IC, Media Server, Reporting, Dialer, Workforce Management, PureConnect ISR/TTS, Interaction Feedback and Interaction Analyzer)
Experience in leveraging Genesys product solutions to automate customer service processes like task routing, interaction routing, CTI, reporting, etc.
Experience in implementing Genesys Interaction Connect or Genesys Interaction Desktop or CRM (SAP, Salesforce) integrated desktop
Experience in Web Integrated Orchestration applications integrating with AI for Natural Language Processing
Experience in cutting-edge technologies including Bot, AI and RPA systems will be a plus
Experience in auxiliary systems such as Workforce Management, Recording or Virtual Hold will be a plus

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Programming & Design

Role:Software Developer

Employment Type:Full Time, Permanent

Key Skills

Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Computers

PG:Post Graduation Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
View Contact Details+

Contact Company:Accenture Solutions Pvt Ltd

Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

Reference Id:48706