2-7 years of data model design, solution design, user story definitions, requirement gathering and salesforce platform configuration experience (Service, Einstein Analytics, Sales etc.)
Functional and hands-on experience on Salesforce platform i.e. Service Cloud and Einstein Analytics (Chat bot, Analytics, Discovery etc.)
Salesforce Einstein & Service Cloud certified (preferred, not mandatory)
Understanding on contact centers & their integration with Service cloud, is a plus.
Experience in designing and implementing service business processes such as case management, case routing, omni-channel designs, CTI integration etc.
Understanding in cutting-edge technologies including Chatbots, AI/ML, AR/VR and RPA systems will be a plus.