Configuration Database & CI Management Professional

from 3 to 7 year(s) of Experience
Not Disclosed by Recruiter

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Posted: 44 days agoJob Applicants: 71Job Views: 146

Job Description

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Configuration Database & CI Management
  • Good To Have Skills :Software License & Upgrade Management
  • Job Requirements : Key Responsibilities : Liaising with the customer representatives Provide recommendations to client on deployment of new features Create and Manage requests on ITSM tool Provide training and mentor existing team and new hires Client escalation management, stake holder management Implement the changes as applicable, test the changes and handover to customer Troubleshoot issues with Backup Deployment
  • Technical Experience : Asset management Change management problem management Major incident management Various service delivery reporting Support billing activities CMDB to be updated accurately CI Relationship mapping to be updated application infrastructure Open to shifts 247 environment
  • Professional Attributes : Open to shifts 247 environment Should have 3 plus years of experience in Service Management Good understanding of procedures, application and concepts within own subject area and understanding them in the context of the business
  • Educational Qualification : Graduate or above
  • Additional Information : ITIL v3 /v4 certified

    Salary: Not Disclosed by Recruiter

    Industry:IT-Software / Software Services

    Functional Area:IT Software - Application Programming, Maintenance

    Role Category:Admin/Maintenance/Security/Datawarehousing

    Role:Technical Support Engineer

    Employment Type:Full Time, Permanent

    Key Skills

    Desired Candidate Profile

    Please refer to the Job description above


    Doctorate:Doctorate Not Required

    Company Profile

    Accenture Solutions Pvt Ltd

    Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
    View Contact Details+

    Contact Company:Accenture Solutions Pvt Ltd

    Address:Plant No-3.Godrej and Boyce Complex, MUMBAI, Maharashtra, India

    Reference Id:242963