Contact Center Technologies Implementation SW/Application Tech Support

From 4 to 6 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 30 days agoJob Applicants: 30Job Views: 155

Job Description


  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 10
  • Work Experience : 4-6 years
  • Work Location : Gurugram
  • Must Have Skills : Contact Center Technologies Implementation
  • Good To Have Skills : Network Infrastructure,Unified Communication and Collaboration Operations
  • Job Requirements :

    • Key Responsibilities : Should be able to configure and troubleshoot Cisco UCCE and other CISCO Telephony solutionsGood knowledge of Cisco UCCE Architecture, deployment models and componentsCisco ICM Enterprise development and deployment experience including scripting configuration and call routingHands on experence on Cisco Email Interaction ManagerKnowledge and experience with Cisco Unified Border Element CUBE services and functionalityKnowledge in Cisco Unified Intelligence Center Reporting

    • Technical Experience : Should have good knowledge of NICE recording system Verint workforce managment SIP Trunking knowledge and experience provider-based as well as internalGood to have basic knowledge of SQL database,Sonus SBC SBC1k/2k Hands on experience on network,routing switching technologies

    • Professional Attributes : Cross skilled and ability to support multi vendor Vendor collaboration Open to work 24x7Excellent communication skill set Ability to handle P1/P2 bridge callOpen for weekend and on-call support Excellent troubleshooting skill and able to handle major incident without or with minimum guidance

    • Educational Qualification : Graduate/Post Graduate/BTECH

Role:Mobile / App Developer

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional Area:Engineering - Software

Role Category:Software Development

Employment Type:Full Time, Permanent

Education

UG:LLB in Any Specialization

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
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Contact Company:Accenture Solutions Pvt Ltd

Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

Reference Id:246793

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