Contact Center Technologies Implementation SW/Application Tech Support

From 4 to 6 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 31 days agoJob Applicants: Less than 10Job Views: 56

Job Description

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 10
  • Work Experience : 4-6 years
  • Work location : Chennai
  • Must Have Skills : Contact Center Technologies Implementation,No Technology Specialization
  • Job Requirements :

    • Key Responsibilities : a: Maintain AWS services Dynamo DB, S3, Amazon connect ,lambda, transcribe, comprehend, Lex b: To provide L1 L2 support for operational activities c: Handling incident request and to prepare reports d: Co-ordinate with client and prepare design document e: Identify process improvement and automation areas

    • Technical Experience : a: Experienced on AWS services Dynamo DB, S3, Amazon connect, lambda, transcribe, comprehend, Lex b: Experience on Python, J Son, Xml, Golang c: Experience on contact center environment d: Expertise on ITIL process and project management

    • Professional Attributes : a: Good communication skills b: Technical Competency c: Ready to work in shifts

    • Educational Qualification : BE, B Tech, MTech

    • Additional Information : a: AWS Solution architect associate / practitioner certified

    Role:Technical Consultant

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Functional Area:Consulting

    Role Category:IT Consulting

    Employment Type:Full Time, Permanent

    Education

    UG:B.Tech/B.E.

    PG:M.Tech

    Company Profile

    Accenture

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
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    Contact Company:Accenture

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:291691

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