Contract To hire- 12 Months- Bengaluru- IP Telecom NOC Engineer

This opportunity is a 12 months contract to start with & need to work from Bengaluru office

NEEDS SERVICE PROVIDER EXPERIENCE

Role: IP Telecom NOC Engineer

Duration: 12+ Months Contract to hire (Mutually extendable)

Work Timings: 1st or 2nd Shift India hours

Location: Bengaluru (Work from office)

44-46P, KIADB Industrial Area,
Electronic City, Phase 2,
Bengaluru 560 100

Job Description

• 8 to 10 years of experience working in the Telecom domain supporting a major operator/vendor.
• Subject matter expertise with routing protocols (BGP, EIGRP & OSPF), VRFs, VLANs, VRRP, LACP, MLAG, TACACS / Rancid / GIT, IPSec VPN, DNS / DHCP, NAT / SNAT, IP Multicast, VPC, Transit Gateway, NAT Gateway, ALB/ELB, Security Groups, ACL, HSRP, VRRP, SNMP, DHCP.
• Exposure ServiceNow (SNOW) incident management system.
• CCNA and/or CCNP certification would be an advantage
• Professional experience working with Cisco and network service providers such as Lumen, Zayo, Everstream, etc.
• Provide technical troubleshooting expertise in resolving the incidents escalated to your organization
• Be the subject matter expert on IP Transport domain.
• Handle Outages/Service degradations, perform initial RCA and coordinate with vendors and engineering teams to compose final RCA.
• Maintain a detailed working knowledge of network technologies and would understand how data moves between Cloud, PaaS Solutions, and Legacy TDM/IP environments.
• Lead troubleshooting bridges with internal & and vendor teams as needed.
• Engage and escalate issues with the Transport Tier III / Engineering team when critical, time-sensitive support and resolution is needed.
• Work with technical teams to document troubleshooting steps and methods to improve processes.
• Provide lead support with Market Teams to troubleshoot/resolve complex issues
• Engage and escalate issues with vendors when critical/time-sensitive support and resolution is needed.
• Develop key metrics for performance monitoring and service assurance.
• Closely working with the vendors for Incident resolution and RCA
• Troubleshoot with transport fiber providers and coordinate the quickest path to network restoration.
• Update ticket information on the corrective actions implemented.
• Contribute to ongoing process improvement reviews, identifying areas for automation and overall efficiency improvements increasing service up-time and overall customer experience.
• Analyze issues before Merchandise Authorization (RMA) and sign off on hardware replacements and upgrades per best practices.