Contract To hire- 12 Months- Bengaluru- IP Telecom NOC Engineer

From 7 to 12 year(s) of experience
₹ Not Disclosed by Recruiter
Posted: 6 days agoOpenings: 1Job Applicants: 1012Job Views: 5063+

Job Description

This opportunity is a 12 months contract to start with & need to work from Bengaluru office


Role: IP Telecom NOC Engineer

Duration: 12+ Months Contract to hire (Mutually extendable)

Work Timings: 1st or 2nd Shift India hours

Location: Bengaluru (Work from office)

44-46P, KIADB Industrial Area,
Electronic City, Phase 2,
Bengaluru 560 100

Job Description

  • 8 to 10 years of experience working in the Telecom domain supporting a major operator/vendor.
  • Subject matter expertise with routing protocols (BGP, EIGRP & OSPF), VRFs, VLANs, VRRP, LACP, MLAG, TACACS / Rancid / GIT, IPSec VPN, DNS / DHCP, NAT / SNAT, IP Multicast, VPC, Transit Gateway, NAT Gateway, ALB/ELB, Security Groups, ACL, HSRP, VRRP, SNMP, DHCP.
  • Exposure ServiceNow (SNOW) incident management system.
  • CCNA and/or CCNP certification would be an advantage
  • Professional experience working with Cisco and network service providers such as Lumen, Zayo, Everstream, etc.
  • Provide technical troubleshooting expertise in resolving the incidents escalated to your organization
  • Be the subject matter expert on IP Transport domain.
  • Handle Outages/Service degradations, perform initial RCA and coordinate with vendors and engineering teams to compose final RCA.
  • Maintain a detailed working knowledge of network technologies and would understand how data moves between Cloud, PaaS Solutions, and Legacy TDM/IP environments.
  • Lead troubleshooting bridges with internal & and vendor teams as needed.
  • Engage and escalate issues with the Transport Tier III / Engineering team when critical, time-sensitive support and resolution is needed.
  • Work with technical teams to document troubleshooting steps and methods to improve processes.
  • Provide lead support with Market Teams to troubleshoot/resolve complex issues
  • Engage and escalate issues with vendors when critical/time-sensitive support and resolution is needed.
  • Develop key metrics for performance monitoring and service assurance.
  • Closely working with the vendors for Incident resolution and RCA
  • Troubleshoot with transport fiber providers and coordinate the quickest path to network restoration.
  • Update ticket information on the corrective actions implemented.
  • Contribute to ongoing process improvement reviews, identifying areas for automation and overall efficiency improvements increasing service up-time and overall customer experience.
  • Analyze issues before Merchandise Authorization (RMA) and sign off on hardware replacements and upgrades per best practices.


Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional AreaOther

Role CategoryOther

Employment Type:Full Time, Temporary/Contractual

Key Skills
Skills highlighted with ‘‘ are preferred keyskills


UG:Any Graduate

Company Profile

World Wide Technology

10,000India'sWorld Wide Technology (WWT), a global technology integrator and supply chain solutions provider. WWT employs more than 10000 people worldwide and operates in more than 2 million square feet of state-of-the-art warehousing, distribution, and integration space strategically located worldwide. WWT ranked on Glassdoor's Best Places to Work & on Fortune's 100 Best Companies to Work For list for the 12th consecutive year! We are number 11 on Indias Great Place to Work for Mid-size companies.

Company Info
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Contact Company:World Wide Technology

Address:WWT India Pvt. Ltd.

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