Customer Care Representative-Banka,Siwan,Gopalganj(Bihar)
Posted: 1907 days agoOpenings: 6Job Applicants: Less than 10Job Views: 125
Any Graduate with Minimum 1-2 experience is customer service
Responsible for delivering seamless customer experience; make Ujjivan customers feel as privileged customers of Ujjivan and play an active role in improving customer retention rates
Accountable for implementing customers life events management framework at the Branch; ensure adherence to guidelines specified there of
Ensure addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ
Attend Branch walk-in customers; understand their requirements and guide them to fulfill their queries/concerns
Understand customers requirements and create opportunities to cross sell relevant products/ services
Implement customers life events management framework at the Branch; ensure adherence to guidelines specified thereof
Engage in creating awareness about appropriate loan utilization/savings to the customers
Responsible for motivating customers to use alternate channels such as ATMs, phome banking, mobile banking and assist/educate customers to use ATMs or dispensing cash .
Maintain current knowledge of company products and services, applicable regulations KYC/AML norms
Location-Banka, Siwan, Gopalganj(Bihar)
Responsible for delivering seamless customer experience; make Ujjivan customers feel as privileged customers of Ujjivan and play an active role in improving customer retention rates
Accountable for implementing customers life events management framework at the Branch; ensure adherence to guidelines specified there of
Ensure addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ
Attend Branch walk-in customers; understand their requirements and guide them to fulfill their queries/concerns
Understand customers requirements and create opportunities to cross sell relevant products/ services
Implement customers life events management framework at the Branch; ensure adherence to guidelines specified thereof
Engage in creating awareness about appropriate loan utilization/savings to the customers
Responsible for motivating customers to use alternate channels such as ATMs, phome banking, mobile banking and assist/educate customers to use ATMs or dispensing cash .
Maintain current knowledge of company products and services, applicable regulations KYC/AML norms
Location-Banka, Siwan, Gopalganj(Bihar)
Role:Customer Service
Salary: 2-3 Lacs P.A.
Industry:Banking
Functional AreaCustomer Success, Service & Operations
Role CategoryCustomer Success, Service & Operations - Other
Employment Type:Full Time, Permanent
Key Skills
Education
UG:Any Graduate
PG:Any Postgraduate,Post Graduation Not Required
Company Profile
Ujjivan Small Finance Bank
Ujjivan Small Finance Bank Limited is a mass-market focused small finance bank in India, catering to financially unserved and underserved segments and committed to building financial inclusion in the country. Our Promoter, Ujjivan Financial Services Limited (UFSL) commenced operations as an NBFC in 2005 with the mission to provide a full range of financial services to the ??economically active poor?? who were not adequately served by financial institutions. On October 7, 2015, UFSL received RBI In-Principle Approval to set up a Small Finance Bank(SFB), following which it incorporated Ujjivan Small Finance Bank Limited as a wholly-owned subsidiary. UFSL, subsequent to obtaining RBI Final Approval on November 11, 2016 to establish and carry on business as an SFB, transferred its business undertaking comprising of its lending and financing business to our Bank, which commenced its operations from February 1, 2017. We are a ??scheduled bank?? included in the Second Schedule to the Reserve Bank of India Act, 1934Ujjivan Small Finance Bank has a diversified portfolio with branches spread across 24 states and union territories and a customer base of 4.72 million as of June 30, 2019. Apart from the network of branches, ATMs and Automated Cash Recyclers, we have a phone banking unit that services customers in eleven languages, a mobile banking application that is accessible in five languages as well as internet banking facility for individual and corporate customers. Our focus is to use technology as an enabler for our customers that allows us to customize and deliver products and services to suit their needs.
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Contact Company:Ujjivan Small Finance Bank