Customer Service Associate – Query Management

From 1 to 3 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 17 days agoJob Applicants: Less than 10Job Views: 17

Job Description

Skill required: Query Management - Customer Service Technology Support

Designation: Management Level - Associate

Job Location: Mumbai

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.

What are we looking for?
  • Adaptable and flexible
  • Roles and Responsibilities


  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your own team and direct supervisor
  • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
  • The decisions that you make would impact your own work
  • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
  • Please note that this role may require you to work in rotational shifts
  • Role:Customer Service

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Department:Customer Success, Service & Operations

    Role Category:Customer Success, Service & Operations - Other

    Employment Type:Full Time, Permanent

    Education

    UG:Any Graduate

    Company Profile

    Accenture

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    Company Info
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    Contact Company:Accenture

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:303785

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