Customer Service New Associate – Query Management

From 0 to 1 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 14 days agoOpenings: 1Job Applicants: 270Job Views: 1168

Job Description

Skill required: Query Management - Service Desk Non-Voice Support

Designation: Management Level - New Associate

Job Location: Hyderabad

Qualifications: Any Graduation

Years of Experience: 0 to 1 years

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

What are we looking for?
  • Adaptable and flexible
  • Roles and Responsibilities


  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your own team and your direct supervisor
  • In this role you will be given detailed instructions on all tasks
  • The decisions that you make impact your own work and are closely supervised
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
  • Please note that this role may require you to work in rotational shifts
  • Role:Customer Service

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Department:Customer Success, Service & Operations

    Role Category:Customer Success, Service & Operations - Other

    Employment Type:Full Time, Permanent

    Key Skills
    Skills highlighted with ‘‘ are preferred keyskills

    Education

    UG:Any Graduate

    PG:Any Postgraduate

    Company Profile

    Accenture

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    Company Info
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    Contact Company:Accenture

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:302228

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