Customer Service New Associate – Query Management
Skill required: Query Management - Service Desk Non-Voice Support
Designation: Management Level - New Associate
Job Location: Hyderabad
Qualifications: Any Graduation
Years of Experience: 0 to 1 years
What would you do?You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
What are we looking for?Roles and Responsibilities
Role:Customer Service
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Department:Customer Success, Service & Operations
Role Category:Customer Success, Service & Operations - Other
Employment Type:Full Time, Permanent
Education
UG:Any Graduate
PG:Any Postgraduate
Company Profile
Accenture
Contact Company:Accenture
Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India
Reference Id:302228