Customer Service Operations SW/Application Tech Support Practitioner

from 1 to 3 year(s) of Experience
₹ Not Disclosed by Recruiter

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Posted: 20 days agoJob Applicants: 281Job Views: 1152

Job Description

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 12
  • Work Experience : 1- 2.5 years
  • Work location : Kolkata
  • Must Have Skills : Customer Service Operations
  • Good To Have Skills : Desktop Transformation
  • Job Requirements :

    • Key Responsibilities : 1 - Taking ownership of customer issues reported solving their problems through by providing resolution 2 - Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues 3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

    • Technical Experience : 1- Installation configuration of various applications 2- Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc 3- Engineer ensure proper logging of all issues 4- Document technical issues in the knowledge database 5- Should possess ability to learn work on changing emerging technologies Certification in new technologies like Azure, AWS will be added advantage6-Keep track of users system issues until resolved by adhering to the SLA

    • Professional Attributes : 1 - Good technical skills should possess with current technology 2 - Good communication skills both written verbal 3 - Should be a Tech-Savviness 4 - Flexible to work in all shift under pressure situations 5 - Good analytical skill

    • Educational Qualification : Diploma/BE in computer technology Should be completed 15 years full time educationAdditional Inform

    Role:Associate/Senior Associate -(Technical)

    Salary: Not Disclosed by Recruiter

    Industry:IT-Software, Software Services

    Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

    Role Category:Voice

    Employment Type:Full Time, Permanent


    UG:Any Graduate in Any Specialization

    PG:Post Graduation Not Required

    Doctorate:Doctorate Not Required

    Company Profile

    Accenture Solutions Pvt Ltd

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    Company Info
    View Contact Details+

    Contact Company:Accenture Solutions Pvt Ltd

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:292018

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