Customer Support Executive

From 1 to 4 year(s) of experience
₹ 3-5.5 Lacs P.A.
Posted: 4 days agoOpenings: 1Job Applicants: 71Job Views: 276

Job Description

Job description

  • Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
  • Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality.
  • Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary.
  • Escalates appropriate technical issues to upper-level technical support when needed.
  • Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
  • Requires customer contact and the ability to effectively communicate over the phone with both internal and external customers.
  • Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment.
  • Demonstrated strong interpersonal communication skills when working with both internal and external customers.
  • Experience with common internet software is preferred.
  • Preferred minimum 1 year of experience in Customer Support , technical support, help desk, and/or contact centers.

  • Salary Offered Upto 5.5 LPA with Cabs Availability.

Interested candidates can call/DM - Khushi 9821182651// Simran-9821182647

Role:Customer Service

Salary: 3-5.5 Lacs P.A.

Industry:BPO / Call Centre

Department:Customer Success, Service & Operations

Role Category:Customer Success, Service & Operations - Other

Employment Type:Full Time, Permanent


UG:Any Graduate

Company Profile

KVC Consultants Ltd.

KVC Consultants Ltd

No Placement Charges.

Company Info
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Contact Company:KVC Consultants Ltd.

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