Customer Support Executive

From 1 to 4 year(s) of experience
₹ 3-5.5 Lacs P.A.
Posted: 4 days agoOpenings: 1Job Applicants: 71Job Views: 276

Job Description

Job description

  • Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
  • Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality.
  • Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary.
  • Escalates appropriate technical issues to upper-level technical support when needed.
  • Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
  • Requires customer contact and the ability to effectively communicate over the phone with both internal and external customers.
  • Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment.
  • Demonstrated strong interpersonal communication skills when working with both internal and external customers.
  • Experience with common internet software is preferred.
  • Preferred minimum 1 year of experience in Customer Support , technical support, help desk, and/or contact centers.

  • Salary Offered Upto 5.5 LPA with Cabs Availability.



Interested candidates can call/DM - Khushi 9821182651// Simran-9821182647

Role:Customer Service

Salary: 3-5.5 Lacs P.A.

Industry:BPO / Call Centre

Department:Customer Success, Service & Operations

Role Category:Customer Success, Service & Operations - Other

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

KVC Consultants Ltd.

KVC Consultants Ltd

No Placement Charges.

Company Info
X
View Contact Details+

Contact Company:KVC Consultants Ltd.

Content provided by KVC Consultants Ltd, Info Edge India Limited disclaims all warranties against infringement.
Visit Security Guidelines and Terms and conditions for more comprehensive information in this regard.
Apply