Data Security Analyst II

From 3 to 5 year(s) of experience
₹ 13-22.5 Lacs P.A.
Posted: 22 days agoOpenings: 1Job Applicants: 850Job Views: 2040+

Job Description

Get to know us :


Consumer expectations for great service are rapidly evolving with a growing expectation for more options, ease and effectiveness in every brand interaction. In todays ultra-competitive market, providing insanely great customer experiences (CX) is what turns customers into brand loyalists. And thats what Alorica specializes in. Were a global leader in designing digital CX solutions that truly make lives better. Through effective customer service and support at every touchpointacross voice, digital and back office—we deliver the speed, convenience and personalization that customers demand from brands they trust across a multitude of industries. Leveraging innovative technologies including digital assistants, intelligent automation, and a comprehensive analytics suite—we support the world’s most respected and innovative brands with the best talent and processes to create memorable experiences. We provide a host of world-class services—strategic consulting, customer care, financial solutions and digital services that are customized to our client’s needs across the Fortune 500 to digital pioneers within the communications, finance, fintech, healthcare, retail, and technology vertical markets.


The company was founded in 1999 and is headquartered in Irvine, California with locations in North America, Central and South America, India, AMEA and Asia.


Responsibilities:

  • Fusion Centre Specialist managing insider threat risks across multiple regions for business sectors.
  • Become an SME on Alorica information security controls, incident analysis, incident response, SIEM monitoring, and other operational tasks expected of a senior analyst.
  • Reduce risk to the business and remove false positive triggers, whenever identified and confirmed as such.
  • Identify Threat Actor: Tools, Techniques & Procedures (TTPs), and how to mitigate external and insider threats.
  • Monitor Threat Intelligence (Internal, OSINT and Commercial) related to Alorica, Clients, TTP’s, Campaigns, APT’s.
  • Collate Threat Intel, log events & artifacts to update the specific ticket for each alert investigation.
  • Triage security alerts under the guidance and support of other senior analysts and the Alorica SOC Manager.
  • Create playbooks and review all IR playbooks to provide insight on updated techniques or best practice.
  • Become an SME on InfoSec procedures, standards, and policies to understand the business requirements.
  • Provide clear summary and handover when/if necessary, on all escalations to level 2 analysts or SOC Manager.
  • Provide clear investigative reports when requested for analysis of specific incidents and persons of interest.
  • Monitor the shared mailboxes and message platforms for internal and external escalations from stakeholders.
  • Update tickets throughout event/incident lifecycle to track trends, impact, scope, analysis & remediation efforts.
  • Work diligently to ensure Alorica and PII data & technology platform components are safeguarded from threats.
  • Investigate complex security events/incidents, provide clear succinct updates and a final report for leadership.
  • Provide recommendations in tuning and optimization of security systems, security processes, and procedures.
  • Identify, define, create, refine, and maintain SIEM correlation rules from UAT through to live production.
  • Maintain professional certifications, training, knowledge of Alorica tooling and malware analysis.
  • Understand, demonstrate, and educate stakeholders on the impact of threats and vulnerability exploitation.
  • Maintain Alorica’s PCI compliance, ensure all SOC controls and evidence is available for review on audit reviews.
  • Monitor and review all SOC Audit processes, provide timely assistance and support to the audit control manager(s).
  • Influence stakeholders to adopt best practice & adhere to Information Security standards and policies.
  • Participation in quarterly Incident Response tabletop exercises for maturing the SOC function capability.
  • Ensure project deliverables are met, escalate appropriately when blockers or risks are encountered.

Preferred Experience:

  • Minimum of 3 years of experience as a senior in a Cyber Security/ Security Operation function.
  • Understanding of insider threat and counter fraud process and procedures
  • Prior experience in SIEM technologies & security tools: QRadar, Sentinel One, Microsoft Defender, etc.
  • Desirable certifications: GCIH, GCIA, GCFE, GREM, GCFA, GSEC, CEH, CISSP, CCNA, CySA+, etc.
  • Ability to follow procedures and guidelines, seek clarity whenever unsure of the exact objective or requirement.
  • Ability to prioritize tasks when unsupervised
  • Ability to identify the highest risk when monitoring alerts.
  • Triage of phishing emails, identifying risks, and communicating them effectively.
  • Ability to analyze risks and techniques associated with social engineering.
  • Professional and technical oral and written communication.
  • Collaborative team player, focused on one team, one goal.
  • Experience of network packet capture tooling, malware analysis and reverse engineering of lateral movement.
  • Professional oral/written communication and interpersonal skills are required to perform daily tasks.
  • Strong understanding of risk-based analysis: Red Teaming and DFIR capabilities and tooling.
  • Ability to multi-task and adapt to change in an agile and dynamic environment.
  • Ability to maintain the highest level of confidentiality.
  • Professional experience in MS Office products and Project Management.

Direct report:

  • The position reports directly to the Alorica SOC Manager



Role:IT & Information Security - Other

Salary: 13-22.5 Lacs P.A.

Industry:BPO / Call Centre

Functional AreaIT & Information Security

Role CategoryIT & Information Security - Other

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

Alorica

At Alorica, our focus is on creating insanely great experiences for customersonline, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class customer experience services and technology—including customer relationship management and back office support.


We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of 100,000 employees with thousands of work-at-home agents in 100 locations across 14 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home

Company Info
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Contact Company:Alorica

Address:Block 12B, Wing A,5th Floor,Priteck Park SEZ,Bella ndur Village,Varthur Hobli , BANGALORE, Karnataka, India

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