Design Operations Manager

Job Title: Manager Design Operations Location: Bangalore, India Company: Publicis Sapient

About Publicis Sapient

Publicis Sapient is a global digital business transformation company that partners with established organisations to help them create and sustain competitive advantage in an increasingly digital world. With over 20,000 employees across more than 50 offices worldwide, we bring a startup mindset and agile methods to unlock value in ways that delight customers and improve operational effectiveness.

About the Role

As a Manager – Design Operations, you will play a pivotal role in optimizing and scaling our design practice. You will collaborate closely with design leadership, program managers, and cross-functional teams to enhance workflows, streamline processes, and improve operational efficiencies. Your efforts will enable our designers to focus on creativity and innovation, ensuring seamless collaboration across our distributed studio. You will work alongside global leaders.

Key Responsibilities

Operational Excellence

• Develop, implement, and refine processes to optimize design workflows across multiple locations.

• Establish and maintain design systems, tools, and documentation to support efficient operations.

Resource Management

• Oversee the allocation of design resources, balancing project needs with team capacity.

• Monitor and forecast resource utilisation to inform hiring and staffing decisions.

Budget & Vendor Oversight

• Manage design budgets, including tracking expenditures and optimising costs.

• Coordinate with external vendors and partners, overseeing contracts and deliverables.

Staffing & Hiring Coordination

• Collaborate with HR and recruitment teams to identify hiring needs and participate in the recruitment.

• Facilitate onboarding processes for new design team members, ensuring a smooth integration into the studio.

Collaboration & Communication

• Act as a liaison between design teams, business units, and project management to ensure alignment and transparency.

• Foster a culture of open communication and continuous feedback within the design organisation.

Metrics & Reporting

• Establish key performance indicators (KPIs) to track and measure the effectiveness of design operations.

• Provide regular reports and insights to leadership to inform strategic decisions.

Training & Development

• Support learning initiatives and professional development programs within the design community.

• Promote a culture of continuous improvement and knowledge sharing.

Qualifications

• 7-10+ years of experience in design, design operations, program management, or studio management within a large design or creative team.

• Strong understanding of design processes, tools (e.g., Figma, JIRA, Confluence), and best practices in an enterprise environment.

• Proven experience in resource planning, budget management, and vendor coordination.

• Excellent stakeholder management skills with the ability to drive alignment and influence decisions.

• Passion for design and creativity, with a knack for solving operational challenges.

Why Join Us?

• Be part of a world-class design team solving complex challenges at scale.

• Work in a dynamic, multi-city design ecosystem with exposure to diverse projects.

• Shape and define best-in-class design operations in a globally renowned digital transformation company.

• Contribute to a culture that values openness, collaboration, and continuous learning.Role & responsibilities

Preferred candidate profile

Perks and benefits