Duty Manager – Airside Operations

*Purpose/ObjectiveDuty Manager - Airside Operations is responsible for ensuring smooth and efficient daily operations on the airside of the airport. This role is critical for overseeing all airside activities, including aircraft movements, ground handling, and safety procedures. Key responsibilities include coordinating with airlines, managing ground staff, and ensuring compliance with safety regulations and operational standards.

*Key Responsibilities of Role

Team Handling and Shift Management:

Coordinate team activities, assigning tasks, and overseeing shift schedules to maintain smooth and continuous airport operations.

Effective team handling and shift management are crucial for minimizing delays, maintaining safety standards, and enhancing overall airport efficiency.

Oversee Daily Airside Operations:

Supervise daily airside activities, ensuring efficient aircraft movements and ground handling processes.

Optimize shift schedules and manpower allocation to manage peak times and minimize operational disruptions.

Compliance with Safety and Regulatory Standards:

Conduct regular safety audits and ensure that airside operations adhere to current safety regulations and industry standards.

Implement and enforce safety protocols, and manage training programs to keep staff updated on compliance requirements.

Emergency Response and Incident Handling:

Develop and lead emergency response plans, coordinating with response teams and emergency services during incidents.

Quickly address and resolve emergencies to minimize disruptions and ensure staff readiness for emergency situations.

Coordinate with Airlines and Ground Services:

Facilitate communication between the airport, airlines, and ground service providers to ensure smooth operational flow.

Address and resolve any operational issues or special requests from airlines, ensuring adherence to airport procedures.

Monitor and Report on Airside Performance Metrics:

Track and report on key performance indicators such as aircraft movements, Safety Violations and preliminary investigation undertaken for incidents/accidents to assess airside operational efficiency.

Analyse performance data and generate reports for senior management to support strategic decision-making.

Key Stakeholders - Internal:

Lead - Airside Operations

Air Traffic Control (ATC)

Ground Handling Teams

Terminal Operations Team

Facilities Team

Airport Security

Maintenance and Engineering Department

Customer Service Teams

IT Department

Safety and Compliance Department

Marketing and Communications Department

Key Stakeholders - External:

Airlines

Regulatory Authorities (e.g., FAA, ICAO)

Ground Handling Service Providers

ATC

Local Emergency Services

Passengers

Cargo Operators

Fuel Suppliers

Vendors and Contractors

Preferred candidate profile

Educational Qualification:

Bachelor's degree in Aviation Management, Aeronautical Engineering, or a related field is required.

Certification:

Airport Operations Management Certification

Air Traffic Management Certification

Emergency Response Planning Certification

Work Experience:

5 - 7 years of experience in airport operations with some relevant expertise in safety compliance, ground handling, airfield maintenance and emergency response is essential.