End User & Data center IT Asset Mgmt

from 6 to 8 year(s) of Experience
Hyderabad
Not Disclosed by Recruiter

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Posted: 46 days agoJob Applicants: 85Job Views: 146

Job Description

Roles and Responsibilities
  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Configuration Database & CI Management,End User & Data center IT Asset Mgmt
  • Good To Have Skills :
  • Job Requirements : Key Responsibilities : A-Liaising with the customer representatives Provide recommendations to client on deployment of new features B-Create and Manage requests on ITSM tool C-Provide training and mentor existing team and new hiresD-Client escalation management, stake holder management Implement the changes as applicable, test the changes and handover to customerE-Troubleshoot issues with Backup Deployment
  • Technical Experience : A-Asset management, Change management, problem management and Major incident management B-Various Service delivery reportingC-Support billing activities CMDB to be updated accuratelyD-CI Relationship mapping to be updated application infrastructureE-Should have 6 years of experience in Service ManagementF-Good understanding of procedures, application and concepts within own subject area and understanding them in the context of the business
  • Professional Attributes : -Very good communication Skills -Verbal and Written-Customer handling Skill
  • Educational Qualification : BE/Btech or equivalent
  • Additional Information : -Willing to work in 247 Support Including Night Shifts-Functional Knowledge in IT Asset

    Salary: Not Disclosed by Recruiter

    Industry:IT-Software / Software Services

    Functional Area:IT Software - Network Administration, Security

    Role Category:Admin/Maintenance/Security/Datawarehousing

    Role:Technical Support Engineer

    Employment Type:Full Time, Permanent

    Key Skills

    Desired Candidate Profile

    Please refer to the Job description above

    Education-

    UG:B.Tech/B.E. - Any Specialization

    Doctorate:Doctorate Not Required

    Company Profile

    Accenture Solutions Pvt Ltd

    Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries €”powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
    View Contact Details+

    Contact Company:Accenture Solutions Pvt Ltd

    Address:Plant No-3.Godrej and Boyce Complex, MUMBAI, Maharashtra, India

    Reference Id:242854

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