End User & Data center IT Asset Mgmt professional

from 6 to 7 year(s) of Experience
Bengaluru
Not Disclosed by Recruiter

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Posted: 46 days agoJob Applicants: 120Job Views: 254

Job Description

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Configuration Database & CI Management,End User & Data center IT Asset Mgmt
  • Good To Have Skills :
  • Job Requirements :
    • Key Responsibilities : A-Liaising with the customer representatives Provide recommendations to client on deployment of new features B-Create and Manage requests on ITSM tool C-Provide training and mentor existing team and new hires D-Client escalation management, stake holder management Implement the changes as applicable, test the changes and handover to customer E-Troubleshoot issues with Backup Deployment

Technical Experience : A-Asset management, Change management, problem management and Major incident management B-Various Service delivery reporting C-Support billing activities CMDB to be updated accurately D-CI Relationship mapping to be updated application infrastructure E-Should have 6 years of experience in Service Management F-Good understanding of procedures, application and concepts within own subject area and understanding them in the context of the business


Professional Attributes : -Very good communication Skills -Verbal and Written -Customer handling Skill


Educational Qualification : BE/Btech or equivalent


Additional Information : -Willing to work in 247 Support Including Night Shifts -Functional Knowledge in IT Asset

Qualifications

15 years of full time education

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Systems, EDP, MIS

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Full Time, Permanent

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Any Specialization

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries €”powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
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Contact Company:Accenture Solutions Pvt Ltd

Address:Plant No-3.Godrej and Boyce Complex, LBS Marg,Vikhroloi West, , MUMBAI, Maharashtra, India

Reference Id:242496

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