Enterprise Network Operations Cloud Services Operations

From 6 to 8 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 60 days agoJob Applicants: Less than 10Job Views: 109

Job Description

  • Project Role : Cloud Services Operations
  • Project Role Description : Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
  • Management Level : 9
  • Work Experience : 6-8 years
  • Work location : Bengaluru
  • Must Have Skills : Enterprise Network Operations
  • Good To Have Skills : No Technology Specialization
  • Job Requirements :

    • Key Responsibilities : -Genesys Pure cloud solutions development, Configuration, and support -Responsible for handling day-to-day contact center operations, requirements, and issues -Provide L3 / L4 support for operational activities including basic troubleshooting of associated services on cloud on AWS platform -Good understanding of Genesys cloud recording and storage solutions -Troubleshoot and provide timely resolutions to production support issues -Review code and provide feedback relative to best practices

    • Technical Experience : -Sound technical knowledge and hands-on experience on Genesys Cloud solutions -Implementation and maintenance of the Genesys Cloud solutions -Ability to solve complex technical issues within the Contact Center technology environment -Thorough knowledge and well versed with Genesys Cloud application -Extensive experience in resolving contact center related issues -Knowledge of IVR, routing and reporting concepts including monitoring tools

    • Professional Attributes : -Minimum 5 years of hands-on experience on contact center solutions -Experience in implementing and managing complex contact center solutions -Good understanding of procedures, application, and concepts within own subject area and understanding them in the context of the business

    • Educational Qualification : Education: Related Bachelors degree or equivalent experience

    Role:System Analyst

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Functional Area:IT & Information Security

    Role Category:IT Infrastructure Services

    Employment Type:Full Time, Permanent



    PG:Post Graduation Not Required

    Company Profile


    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    Company Info
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    Contact Company:Accenture

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:362958

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