Fresher – Chat Support Executive

for 0 year(s) of experience
₹ Not Disclosed by Recruiter
Posted: 6 days agoJob Applicants: 3165+Job Views: 8631+

Job Description

Hi Multiple Candidates,

Congratulations, your profile is being considered for an exciting role at Accenture Operations in India!

Here are the details:

Skill required: Query Management - Service Desk Non-Voice Support
Designation: Management Level - Associate
Job Location: Gurugram
Qualifications: Any Graduation
Years of Experience: Freshers

About Accenture Operations
In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.com

What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.
The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
What are we looking for?
We are looking for individuals who have the following skillset:

  • Adaptable and flexible

Roles and Responsibilities

  • In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your team and direct supervisor
  • You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
  • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
  • You will be required to help in the overall team's workload by managing your deliverables and help the team when required
  • You will be an individual contributor as a part of a team, with a predetermined focused scope of work.

Please note this role may require you to work in rotational shifts or graveyard shifts

At Accenture Operations, we bring together people, technology, processes and data to create intelligent operating models that enable leading companies to drive exceptional results. Join us for an enriching career journey

We look forward to connecting with you soon!

If Anyone Interested Please Call On 8860508058 (Akshita)
Ping me on akshita.chhabra@accenture.com



Regards,
Accenture Operations Recruitment Team

Accenture is committed to protecting your personal information. Your information will be collected, used and may be shared by Accenture with third party service providers to serve lawful purposes, for Accenture recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at
Further, you agree and acknowledge that you have read Accenture’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.

Role:Non Voice - Other

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Non Voice

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

PG:Any Postgraduate

Company Profile

Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services€”all powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Company Info
X
View Contact Details+

Contact Company:Accenture

Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

Content provided by Accenture, Info Edge India Limited disclaims all warranties against infringement.
Visit Security Guidelines and Terms and conditions for more comprehensive information in this regard.
Apply