Front Desk Associate

Role & responsibilities

• Greet and welcome visitors, ensuring a positive and professional first impression.
• Answer and direct phone calls promptly and professionally.
• Manage front desk operations, including maintaining a clean and organized reception area.
• Handle incoming/outgoing mail, couriers, and deliveries.
• Maintain visitor logs and issue badges as per security protocols.
• Schedule appointments and coordinate meeting room bookings.
• Perform basic administrative tasks such as filing, scanning, and data entry.
• Monitor and replenish front office supplies as needed.
• Communicate messages accurately to staff and departments.
• Support HR/Administration with daily office coordination tasks.
• Demonstrate excellent verbal and written communication skills when interacting with clients, staff, and visitors.

Preferred candidate profile

• Graduate in any discipline.
• 13 years of experience in front desk, reception, or customer service roles.
• Excellent verbal and written communication skills in English).
• Professional appearance and a pleasant personality.
• Strong interpersonal skills with the ability to handle guests and staff with courtesy and confidence.
• Basic computer skills – MS Office (Word, Excel, Outlook), email handling, and internet usage.
• Ability to multitask, prioritize, and manage time efficiently.
• Familiarity with office equipment like printers, scanners, and phone systems.
• Positive attitude and willingness to take initiative.
• Comfortable working independently as well as part of a team.