Genpact Hiring For PA & PD – Travel Claims

From 0 to 5 year(s) of experience
₹ Not Disclosed by Recruiter
Posted: 21 days agoOpenings: 2Job Applicants: 536Job Views: 2481+

Job Description

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. Were harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, were calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Travel Claims Assistance, Process Associate


  • Examine travel documents, medical treatment records, medical bills, etc. to determine claim denial, settlement, or review
  • Compare data on the claim form with the protection plan to ascertain the completeness and validity of the claim
  • Examines claim form and other records to confirm coverage
  • Proactively works to resolve the claim as expeditiously as possible
  • Reviews and analyzes detailed medical records
  • Calculates reimbursement of benefits according to the schedule of coverage
  • Accurately interpret and compile information from a variety of sources and systems
  • Incrementally increase productivity without jeopardizing quality.
  • Provide recommendation post assessing a claim for payment, denial or incomplete information
  • Ability to work in ambiguous situations, to be able to join the dots while evaluating a claim, if required be proactive in searching the web for obtaining more clarity on claims information e.g., medical terms, conditions, etc.
  • Handle varied volumes of workloads and reach targets and deadlines on a timely basis
  • Comprehension, decision making, multi-tasking, strong written communication and customer service skill/attitude to clearly articulate the resolution
  • Responsible for handling varied volumes of workloads and reaching targets and deadlines on a timely basis
  • Works on special projects and tasks as assigned
  • Ensure that turnaround time and quality of the work meets Company service standards
  • Display energy and enthusiasm in approaching the job
  • Other duties as assigned


Minimum qualifications / skills

  • Relevant work experience in US Travel claims processing.
  • Any graduate except technical

Preferred qualifications/skills

  • US Travel claim Insurance experience preferred
  • Medical claim specialists/examiner experience preferred
  • Reviews and analyses detailed medical records for accuracy and completeness
  • Good knowledge of US travel claims processing/travel industry for experienced candidates & responsible for handling travel claims of Medical Treatment/hospitalization, Trip Cancellation, Baggage/Personal Items loss etc.
  • Writes clearly, concisely, and effectively
  • Computer literate
  • Good comprehensive and decision-making skills
  • Proficient in the English language both written and verbal
  • Detail-oriented
  • Ability to multi-task. Manages time effectively

Shift Timings

Candidate should be flexible with any shift.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Role:Customer Success, Service & Operations - Other

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre

Department:Customer Success, Service & Operations

Role Category:Customer Success, Service & Operations - Other

Employment Type:Full Time, Permanent


UG:B.Com in Any Specialization,B.A in Any Specialization,B.Sc in Any Specialization,B.B.A/ B.M.S in Any Specialization,B.Arch in Any Specialization

PG:MS/M.Sc(Science) in Any Specialization,M.A in Any Specialization,MBA/PGDM in Any Specialization,M.Com in Any Specialization

Company Profile


Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi. For additional information, visit Follow Genpact on LinkedIn, Twitter, YouTube, and Facebook.
Company Info
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Contact Company:Genpact

Address:Genpact Building DLF City, Phase V Sector Road, Sector 53,Gurgaon, GURGAON, Haryana, India

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