Genpact Virtual Drive For Voice (English & Hindi) on 8th Feb 24

From 0 to 2 year(s) of experience
₹ Not Disclosed by Recruiter
Posted: 15 days agoOpenings: 1Job Applicants: 37Job Views: 384

Job Description

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.


Genpact Mega Virtual Drive for Voice (English & Hindi) on 8th Feb 2024 (Friday)


Zoom ID: https://genpact.zoom.us/j/91966846266


Time: 12 PM to 2 PM


Job Location: Hyderabad


Shift: Flexible with shifts




Responsibilities

  • Respond to customer queries and customers concern
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies
  • Reproduce customer issues and advance product bugs
  • Provide excellent customer service to our customers
  • You should be responsible to exhibit capacity for critical thinking and analysis.
  • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you

Minimum qualifications

  • Any graduate except law
  • Fluent in English and Hindi
  • Freshers are eligible

Preferred qualifications

  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach
  • You should be able to work on a flexible schedule (including weekend shift)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.


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All the best...!!


Role:Voice / Blended - Other

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre

Department:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

Genpact

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi. For additional information, visit www.genpact.com. Follow Genpact on LinkedIn, Twitter, YouTube, and Facebook.
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