With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Genpact Mega Virtual Drive for Voice (English & Hindi) on 8th Feb 2024 (Friday)
Zoom ID: https://genpact.zoom.us/j/91966846266
Time: 12 PM to 2 PM
Job Location: Hyderabad
Shift: Flexible with shifts
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and advance product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
- Any graduate except law
- Fluent in English and Hindi
- Freshers are eligible
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- You should be able to work on a flexible schedule (including weekend shift)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Note: Please keep your E-Aadhar & Original Aadhar card handy.
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All the best...!!
Role:Voice / Blended - Other
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre
Role Category:Voice / Blended
Employment Type:Full Time, Permanent