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SVP - Service Excellence, Transformation and Innovation

From 16 to 26 year(s) of experience


₹ Not Disclosed by Recruiter

Openings: 1Posted: Just NowJob Applicants: 65Job Views: 2694+
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Job Description


  • Lead the development & implementation of comprehensive quality strategies aligned with organizational goals and industry best practices.
  • Build a culture of Quality as a way of life by showcasing capabilities in wider industry and internally with senior leadership through ongoing communication and participation in relevant industry awards. Organizing POY to recognize efforts and promote quality culture.
  • Drive big ticket cross functional projects ensuring project rigor and traction to deliver significant business impact thereby improving Cost, Revenue, Customer experience and Compliance related measures
  • Undertake opportunities to root cause and reduce defects, process efficiencies and improving effectiveness of processes by using quality tools
  • Identify emerging trends, market opportunities, and industry best practices to drive innovation and drive competitive advantage.
  • Build and lead a high performing quality team, providing guidance, coaching, and training to ensure team members have the skills and knowledge required to meet objectives
  • Support and drive skill building on contemporary project management techniques in the organization through training
  • Analyze and provide insights to drive specific actions based on customer feedback as received through various listening posts Training
  • Develop & execute strategic plans pertaining to functional training in alignment with Non distributions goals & objectives
  • Provide vision & direction to the functional team, ensuring clarity of purpose and alignment with overall business strategy
  • Provide mentorship, coaching and development opportunities to build a strong talent pipeline and enhance training team capability.
  • Develop & implement action plan to create a pull for ‘Max Life Learning Academy’ & create a robust content library.
  • Lead end to end content strategy for training function Business Process Management
  • Monitor & lead team responsible for documentation, adherence of critical processes & audits.

Industry: Insurance
Department: Strategic & Top Management
Role Category: Top Management
Role: Business Head
Employment Type: Full Time, Permanent

Preferred Keyskills

PG - Any Postgraduate

Company Profile

Max Life Insurance
'Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of the MS&AD Insurance Group, which is amongst the leading insurers in the world.

Max Life Insurance offers comprehensive long term savings, protection and retirement solutions through its high quality agency distribution and multi-channel distribution partners. A financially stable company with a strong track record over the last 20 years, Max Life Insurance offers superior investment expertise. Max Life Insurance has the vision 'To be the most admired life insurance company by securing the financial future of our customers'. The company has a strong customer-centric approach focused on advice-based sales and quality service delivered through its superior human capital.

During the financial year 2018-19, Max Life achieved €˜Gross Written Premium€™ of Rs. 14,575 crore & had sum assured in force of Rs. 7,03,972 Crore. As on 31st March 2019, the Company had Rs. 62,798 crore of AUM & a share capital including reserves & surplus of Rs. 2,767 crore. The Company has nearly 35 lakh customers serviced by its 12,082 employees & 48,522 agent advisors through 269 offices across the country.
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Contact Details

Contact Company:Max Life Insurance

Address :Plot No. 90-C,Sector-18,Urban Estate , GURGAON, Haryana, India

Walkin Interview

1-5 Yrs Chennai(Mylapore)

Education Qualification: - Any Graduate/ Post Graduate can apply CTC - Minimum 3LPA TO 6LPA Experience- Minimum 1 year in Feild sale Must have two-wheeler...view more

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