Skill required: Query Management - Service Desk Non-Voice Support
Designation: Management Level - Associate
Job Location: Gurugram
Qualifications: Any Graduation
Years of Experience: 0-5 years
About Accenture Operations
In today's business environment, growth isn't just about building value-it's fundamental to long-term
business survival. So how do organizations sustain themselves? The key is a new operating model-
one that's anchored around the customer and propelled by intelligence to deliver exceptional
experiences across the enterprise at speed and at scale. You will deliver breakthrough business
outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating
models. Operations is one of four services that make up one Accenture -the others are Strategy and
Consulting, Interactive and Technology. Visit us at www.accenture.com
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers
query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
You will also be responsible for closing the fault and complaints within SLA's.
The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat
support to resolve customer issues.
This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording,
diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a
defined scope of support. The team manages unplanned interruptions to restore normal service
operations as quickly as possible for non-voice interactions like email, web, and chat.
What are we looking for?
We are looking for individuals who have the following skillset:
Agility for quick learning
Written and verbal communication
It would be a value add if you are proficient in:
Customer Service Management
Roles and Responsibilities
In this role, you are required to solve routine problems, largely through precedent and referral to
Your expected interactions are within your team and direct supervisor
You will be provided detailed to a moderate level of instruction on daily work tasks and detailed
instruction on new assignments and the decisions that you make that would impact your work
You will need to be well versed with basic statistics and terms involved in the day to day
business and use it while discussing with stakeholders
You will be required to help in the overall team's workload by managing your deliverables and
help the team when required
You will be an individual contributor as a part of a team, with a predetermined focused scope of
Please note this role may require you to work in rotational shifts.
Kindly drop resume - firstname.lastname@example.org
Contact - 8826247648 (SWETHA)