Hiring Freshers/Experience For Voice process

From 0 to 4 year(s) of experience
₹ 2-3 Lacs P.A.
Posted: 15 days agoOpenings: 1Job Applicants: 422Job Views: 1808+

Job Description

Role & responsibilities

Hiring for Hindi + English, Regional profile (Kannada, Malayalam, Tamil, Telugu, Oriya, Marathi)


Job Description


To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfill all the assigned job responsibilities as per the prerequisites.


Minimum Qualification Criteria:-


1. Undergraduate / Graduate 2. Fresher are also eligible 3. Agent should be flexible to work in 24/7 Environment and rotation shift & offs.


Desirable qualifications:


1. Excellent Communication skills (Written/Verbal) is the foremost priority.

2. Good customer service skills & should display good analytical abilities 3. Prior experience in BPO voice process shall be preferred.

4. Computer System and Broadband required at home.


Job Responsibilities:

1. Provide splendid customer services to customers in a friendly and courteous manner at all times. 2. Have sufficient knowledge about the products and services and respond to all inquiries accordingly. 3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately. 4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers. 5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction. 6. Ensure that customers confidential information is properly protected and only used for official purposes.


Required Knowledge and Skills:-

1. Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made. 2. Strong communication skills characterized by excellent writing and speaking skills. 3. Must possess good multi-tasking skills. 4. Should have good negotiation skills and be able to influence people. 5. Ability to use computers efficiently and must learn how to use new software/CRM. 6. Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times. 7. Must have a keen eye for detail and follow instructions.


Salary Offered :

Hindi + English : 16k - 25k CTC

Regional Languages : 21.5k CTC (21k In-hand)



Contact Details :

Venila - 8826981159

Email id- venila.s@ienergizer.com


Address Details: A-37, Gate No 2,

Sector-60,

Noida.








Role:Voice / Blended - Other

Salary: 2-3 Lacs P.A.

Industry:BPO / Call Centre

Department:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent

Education

UG:Graduation Not Required

Company Profile

Ienergizer

iEnergizer is a global provider of customized Business Process Outsourcing (BPO) services focused on offering innovative solutions for business clients from around the world. Our successful delivery model offers solutions covering complete customer lifecycle across BFSI, Gaming, Automotive, Healthcare, Telecom, Consumer Durables, eCommerce, Retail and Travel verticals leveraging collaborative models that are tailored to address the unique business challenges of each client and help them build brand loyalty and improve customer experience.


Company Info
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Contact Company:Ienergizer

Address:A-37, Gate no. 1,,,,Sector-60,Noida, NOIDA, Uttar Pradesh, India

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