Hiring Freshers – IT Service Desk Executive | Coimbatore & Hyderabad
Hiring IT Service Desk Executive (Work From Office)
Language: Proficient in English (Read + Write + Speak)
Role purpose: Answer calls and Service Requests from end users and track status and progress to resolution.
- Opens, logs, prioritizes, assigns, and closes calls logged.
- Asks the End User for all relevant information concerning the call made or issue reported.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Routes the enquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets which have not been resolved by SD.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
- Should be comfortable to work in 24/7 environment
- Should be comfortable to work from office.
- Candidate should have excellent communication.
- Good Knowledge of Laptop/Desktop troubleshooting.
- Knowledge about VPN/ Windows OS/O365/Active Directory.
- Should be comfortable with WFO in 24*7 Rotational Shifts.
Role:IT Support - Other
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Department:IT & Information Security
Role Category:IT Support
Employment Type:Full Time, Permanent
UG:B.B.A/ B.M.S in Any Specialization,Other Graduate,BHM in Any Specialization,B.Com in Any Specialization,BFA in Any Specialization,BCA in Any Specialization,B.Arch in Any Specialization,B.Tech/B.E. in Any Specialization,B.A in Any Specialization,B.Sc in Any Specialization
Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our 55+ dedicated emerging technologies €˜Centers of Excellence€™ enable us to harness the latest technology for delivering business capability to our clients.
Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent. Today we are a trusted partner of choice for global businesses looking to €˜differentiate at the front€™ and €˜standardize at the core€™ through technology interventions.
In today€™s world, organizations will have to rapidly reengineer themselves and be more responsive to changing customer needs. Wipro is well positioned to be a partner and co-innovator to businesses in their transformation journey, identify new growth opportunities and facilitate their foray into new sectors and markets.
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