Hiring for storage Engineer for a leading company
looking for immediate joiner
The applicant needs to be highly customer focused, solutions oriented with a holistic view of customer environments and demonstrate an ability to work in a globally diverse high performance team.
Perform scheduled activities for customers including deployments, upgrades, vCenter migrations, and capacity balancing on Hyper Converged Infrastructure.
Work with the customers and partners to troubleshoot issues with deployments and upgrades.
*Respond to service, product, technical and customer relations questions on subjects such as planning, deployment, upgrade, features, specifications, and deployment fix on current and discontinued products, parts, and options.
*Serve as Support Subject Matter Experts (SME) for deployments and upgrades
Assist Technical Support Engineers (TSE) troubleshooting deployment, upgrade, and other break-fix issues, as scheduling allows
*Author technical process documents for internal and customer/partner consumption
*Author and review Knowledge Base Articles (KBA) posted to the Services Access Workbench
*Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
*Engages team members for support as required to ensure internal or external business and end user Service Level Agreements (SLA) demands are met
*Creative and imaginative in developing customer solutions alone or as part of a team
*Provides technical support to customers and resellers via incoming customer contacts to HPE Customer Solutions Centers, focusing on solutions for various hardware faults, business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems, remotely.
*Works on complex problems / projects where analysis of situations or data requires an in depth evaluation of multiple factors.
*Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways.
*Works on assignments that are complex in nature and require judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions.
*Leads and /or provides expertise to functional project teams and may participate in Cross-Functional initiatives.
Mandatory Technical Skills required
Working in Global support environment
Flexible with shifts
Enterprise Product support/field experience
Technical Skills and Experience Required
*2 to 8+ years experience in technical support/ remote deployment.
*VMware VCP or equivalent experience
*Intermediate VMware knowledge
*Networking (vSwitch Standard & DVS Migration and Management)
*vCenter administration (HA/DRS/SSO/Webclient/Services)
*Virtual machine management
*Storage (NFS/iSCSI/FC setup and troubleshooting)
*ESXi administration (DCUI / Log file collection / analysis)
*Install / Patching and upgrading
*Cisco CCNA or equivalent experience
*Intermediate Networking knowledge
*Networking concepts (Switching/Routing/VLANS/FW)
*Intermediate Server knowledge (Controller/Disks/Firmware upgrades/log collection & analysis)
*Linux knowledge / experience (3-4 Years of Experience)
*Shared Storage knowledge / NFS
*Intermediate GuestOS knowledge
*Linux RH & Ubuntu
*Working knowledge on PXE, NTP, DNS, AD/LDAP, SMTP, FTP/SFTP
*Trained and hands on experience on ProLiant DL380 Installation
*Trained and hands on experience OneView for VMware Plug-in
*Trained on HPE Hyper Converged 380 System Installation
*Trained and hands on experience StoreVirtual VSA
*Trained and hands on experience LeftHand OS
*Good knowledge of HPE OneView InstantOn
Interested Candidate can send me there CV